topic Re: Support plus CD in Operating System - HP-UX

Support plus CD

mvr — Mon, 16 Dec 2002 16:01:33 GMT

I can't download support plus, because of the firewall. How can I order this on CD. I have looked all over the HP website but couldn't anything.

Re: Support plus CD

Pete Randall — Mon, 16 Dec 2002 16:05:22 GMT

Hi Miro,

Assuming you have a registered system handle: from the ITRC home page, select the "Standard Patch Bundles" item under "Downloads/Licensing", then select the "Obtain Support Plus from Software Update Manager" option. There you can order the CD's.

Pete

Re: Support plus CD

Jerome Baron — Mon, 16 Dec 2002 16:06:47 GMT

Hi,

To download support plus on itrc you does attach your support contract ID at your login.
You can go to www.software.hp.com to command support plus on CD.

Regards,
Jerome

Re: Support plus CD

erics_1 — Mon, 16 Dec 2002 16:55:06 GMT

Miro,

If you have a system handle linked to your user account on the ITRC, go into the SUM (software update manager) section. This section will give you the option to either download support plus or order it for physical shipment. If you have problems linking your system handle or cannot find where you can order software, simply open up a software call and we'd be happy to help you out.

Best Regards,
Eric

Re: Support plus CD

Vicente Sanchez_3 — Mon, 16 Dec 2002 17:01:10 GMT

Hi,

If you have a Support Contract, call your HP Contact and ask for one copy. In about two weeks you'll have the cd.

Regards, Vicente.

Re: Support plus CD

Ray Carlson — Tue, 17 Dec 2002 16:49:16 GMT

If you happen to have one of the Itanium 2 machines, then the above information is all up for grabs. HP is still working on setting things up for the Itanium 2 machines. One site will announce new CDs, etc., but they aren't listed under SUM. In fact, even when you call the contract services, they don't know what is and is not available. Hopefully, HP will get this straightened out in the near future.