topic XT983 Stop 0x24 Error in BackOffice Products

XT983 Stop 0x24 Error

Tony Hargrove — Fri, 04 Jun 2004 21:11:07 GMT

I have an HP Pavillion XT983 Desktop computer with Windows XP Home Edition. One day I restarted the PC and received the following error message: Stop 0x00000024 - NTFS.SYS at the Windows XP logo screen. I searched for the error in Microsoft's Knowledge Base and they recommend running Chkdsk /f on the NTFS drive. However, I can't get the PC to boot. It will not boot in safe mode or any mode. I tried the last known good configuration...didn't work either. I then attempted to access the recovery console to run Chkdsk, I receive the exact same error message and the PC reboots. Next, I slaved the drive into another Windows XP system to run Chkdsk from there, but I reveive the same error message on that system as well and the PC restarts. I even ran a diagnostic on the 40 GB Samsung HDD (no errors detected). As a last resort I attempted a HP system recovery but I still get the same error message and the PC reboots.

I have exhausted all of my options on this one. Any help resolving this problem would be greatly appreciated.

Re: XT983 Stop 0x24 Error

Roger Faucher — Fri, 04 Jun 2004 21:43:33 GMT

Tony:

I just found this article about XP troubleshooting today. Let me know if it's helpful. Thanks.

Make a great day!

Roger

Re: XT983 Stop 0x24 Error

Norman_21 — Fri, 04 Jun 2004 22:16:08 GMT

Here is an article applied for Windows 2000 but it worked for WinXP as well:
http://support.microsoft.com/?kbid=228888

read this forum, a user had the same problem and it was fixed:
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_20608326.html

Hope this help

Re: XT983 Stop 0x24 Error

Thomas Bianco — Sun, 06 Jun 2004 12:26:56 GMT

a bugcheck in NTFS.SYS usally means the disk metadata is so wrong that windows can't handle it.

if you have a linux system nearby, attach it to that and run CFDISK -z /dev/hd? (where ? is the disk id letter), then write it out. this will blank the partition table (essentally erasing the disk) so you can use it again.

if their is stuff you REALLY must have, consider a professional data recovery service.

Re: XT983 Stop 0x24 Error

Roger Faucher — Sun, 06 Jun 2004 16:17:36 GMT

Hi:

I just noticed how 'ugly' the text version of that document I attached to my earlier post appears. I am attaching the MS Word (2003) version to this message.

Make a great day!

Roger

Re: XT983 Stop 0x24 Error

Kusuma — Thu, 10 Jun 2004 04:39:50 GMT

Here is Tony's reply on Jun 7, 2004 14:54:49 GMT

Subject: Problem Solved!
-------------------------------------------------------------------------------------------------------------
After several hours and numerous attempts to revive the XT983, I was finally successful. The Windows 2000 Pro boot disk method failed twice but was successful on the third attempt. I thank you all for lending me a hand on this one