topic Re: Audio & Cable Modem Problems in BackOffice Products

Audio & Cable Modem Problems

Brett Farrenkopf — Wed, 24 Jul 2002 21:44:08 GMT

I don't know if any of you have heard of this before, but I have an audio problem where whenever I use any type of sound for over around
10-15 minutes my sound soon goes choppy then just shuts off. I have a
cable modem and notice that when I unhook my cable modem that the sound
works fine. But with the cable modem in this problem persists. I think
there is some type of interference between the audio and cable modem. I don't know if this is the right place to post this but you guys have given me help before.

Re: Audio & Cable Modem Problems

Alexander M. Ermes — Thu, 25 Jul 2002 05:22:06 GMT

Hi there.
Have you checked the resources and drivers for both devices ? It may be, that they share the same interrupt. Try to set the interrupt of the sound to IRQ 7. At the moment it may be IRQ 11 together with some other devices.
Rgds
Alexander M. Ermes

Re: Audio & Cable Modem Problems

Brett Farrenkopf — Thu, 25 Jul 2002 13:16:54 GMT

Sorry it didn't work... They don't have the same IRQ number, and they won't let me change it anyways, anyother suggestions?

Re: Audio & Cable Modem Problems

Brett Farrenkopf — Fri, 26 Jul 2002 01:36:31 GMT

Any other suggestions?

Re: Audio & Cable Modem Problems

Alexander M. Ermes — Fri, 26 Jul 2002 11:20:48 GMT

Hi there.
Still thinking about it.
Did you try to install the sound card into an different pci slot ?
What about the cables from teh cdrom to the sound card ?
Cables of cable modem and sound card close together ?
Rgds
Alexander M. Ermes

Re: Audio & Cable Modem Problems

Brett Farrenkopf — Fri, 26 Jul 2002 14:39:04 GMT

How do I install it into a different slot?

Re: Audio & Cable Modem Problems

Mark Fenton — Fri, 26 Jul 2002 23:36:39 GMT

Is your cable modem in internal, connected by USB cable? or Ethernet?

Sounds like a system board resource conflict -- interrupt or PCI conflict.

To install the sound card in a different slot, (assuming there is a card, and not built in sound) Turn your computer off, open the case (if it's under warranty, don't do this, have the service guys that support your warranty do it), locate the sound card, remove the retaining screw. Carefully remove the card from its slot, find another slot of the same type and plug the sound card into it. replace the screw.

Turn your computer on and restart.

hth.

Mark

Re: Audio & Cable Modem Problems

James D. Booe — Sun, 18 Aug 2002 11:50:48 GMT

If there is no other solution, Most cable modems have 2 user ports: 1 usb, 1 10/100baseT. I would add a network adapter, get it configured properly, and use that port on the modem. I don't have anymore problems with my cable modem now.
Have fun