topic Re: Internet Explorer in Internet Products

Internet Explorer

Heather Springer — Mon, 06 Aug 2001 14:54:22 GMT

I am getting this message when I try to use IE: "IEXPLORE caused a general protection fault in module MACXW4.DRV at 000b:000000cd"

What is this error - how can I fix it?

Re: Internet Explorer

Paul R. Dittrich — Mon, 06 Aug 2001 15:59:36 GMT

In general terms, the error message means that IE is accessing memory at an address that is "out of bounds" - not belonging to IE.
You might try this URL:
http://windowsupdate.microsoft.com
and let it recommend patches and updates.

HTH,
Paul

Re: Internet Explorer

Jack Never — Tue, 07 Aug 2001 11:46:21 GMT

Heather,
Try to reduce your hardware acceleration, this could fix the problem.
Let me know.

Re: Internet Explorer

Skip Brewer — Mon, 13 Aug 2001 16:02:55 GMT

Hi Heather,

Are you running Windows ME? If so, then this is a known problem. The cause is outdated drivers for your video card. You should update your drivers to the correct version for the OS you are running. As noted above, a temporary workaround is to reduce your video graphics acceleration.

Details of this can be found by searching the Microsoft Knowledgebase for Q242512.

Regards,

Skip