topic Re: Do you have a solution for this problem? in Operating System - Linux

The network card is not active after installing cloud linux on the hpe server

elvator — Thu, 04 Jan 2024 19:12:13 GMT

Hello
We have a number of servers that we can no longer use centos7 to install the cpanel control panel.
All operating systems must be upgraded to cloudlinux 8.6.
Most of our servers are dl 360 gen8 and dl 360 gen9.
When we mount and install Cloud Linux iso version 8.6 or any other version, in the config section of the network card, we enter and test the IPs and everything is correct.
But when the installation is completed successfully and the server is rebooted, the operating system does not recognize the network card after booting.
We have this problem in all the servers and the server firmware is all the latest version.

What is the solution to this issue?

Do you have a solution for this problem?

elvator — Tue, 26 Dec 2023 09:41:13 GMT

Do you have a solution for this problem?

Re: The network card is not active after installing cloud linux on the hpe server

shiva_jr — Tue, 26 Dec 2023 15:34:38 GMT

Hi elvator,
I don't think the cloud linux on the HPE DL380 server is not compatible. Try installing the supported RHEL, CentOS or SUSE OS supported by the DL Server and validate the network card. Refer the document and this document for compatible OS version.

Try once by updating the sytem firmware by SPP.
Please refer this link for downloading the drivers for SLES, CentOS and RHEL.

Regards,
Shiva_JR

Re: Do you have a solution for this problem?

utnoor — Wed, 27 Dec 2023 15:58:15 GMT

Hi Elvator,

Kindly provide the command outputs of "#ip a" & "#lshw -class network -short"

Re: Do you have a solution for this problem?

utnoor — Mon, 01 Jan 2024 15:45:37 GMT

Hi Elvator,

Can I have update on the requested information of the command outputs for further support

Re: Do you have a solution for this problem?

utnoor — Thu, 04 Jan 2024 19:09:43 GMT

Hi Elvator,

As we have not received any response, we assume that there is no issue from your end &,
We will be closing this case