topic Re: ml 350 hangs randomly due to hpasm in Operating System - Linux

ml 350 hangs randomly due to hpasm

Andrea Rossi — Fri, 08 Oct 2004 01:50:53 GMT

Hi gurus

We have a ml350G3 biprocessor 2GB ram, redhat es3u1 (last PSP) which hangs randomly without any message, about once every 2/3 days. After the substitution of about every hardware component (cpu, ram, motherboard) we found out that disabling the hpasm fixed the problem. Hp support suggested us to have a look of customer advisory EU031120_CW03, which fits our case. It says: "Stop and unload the hpasm and cmastor agents before unloading and reloading the aic7xxx driver"
what does it mean?? We do not neither unload nor reload the aic7xxx driver!

Any idea / suggestion?
Now the machine is working? do I really need the hpasm?

Re: ml 350 hangs randomly due to hpasm

HGN — Fri, 08 Oct 2004 10:47:47 GMT

Hi

I think the aic7xxx driver can be re-installed with out removing(hp has to clarify on that) since it is the array driver.

Regarding reloading hpasm this toold helps in determining the status of the hardware like fan failure,power supply failure or hard drive issues

Hope these details helps

Rgds

Gopi

Re: ml 350 hangs randomly due to hpasm

Andrea Rossi — Fri, 08 Oct 2004 10:54:35 GMT

Thanks Gopinah

but I can't understand: do you mean the aic7xxx is the array driver? I think it is the internal scsi driver; the smart array driver is in my opinion cciss.