topic Re: Getting support for ServiceGuard on Linux in Operating System - Linux

Getting support for ServiceGuard on Linux

Rui Vilao — Tue, 25 Apr 2006 19:57:54 GMT

Hi,

We have purchased a 2 nodes license for ServiceGuard on Linux.

I am now trying to install version A11.16 on a server running RHEL 4 AS 4.0 U3 (x86_64).

I don't find any updated Installation Manual. Last release on the Web is A11.14 which refers to a sginstall script that is not included in the CD...

How can I contact HP?

TIA,

Best Regards,

Rui.

Re: Getting support for ServiceGuard on Linux

Colin Topliss — Wed, 26 Apr 2006 11:13:18 GMT

Try the attached doc. It was done on SuSE Linux, but it won't be much different.

I'm not even going to get started on SG for Linux documentation - or the state of the software on the CDs we received (syntax errors, crashes etc etc).

Anything you're missing or not sure about, just drop me a line.

Col.

Re: Getting support for ServiceGuard on Linux

melvyn burnard — Wed, 26 Apr 2006 13:48:59 GMT

Call your local HP Response Centre and log a call is the simple answer

Re: Getting support for ServiceGuard on Linux

Steven E. Protter — Wed, 26 Apr 2006 15:47:04 GMT

Shalom,

At least on hpux/SG purchasing the license is not enough, you must have a software support contract to get help from the Response Center.

This grants greater access to priviledged documents.

SEP

Re: Getting support for ServiceGuard on Linux

Rui Vilao — Wed, 26 Apr 2006 21:46:46 GMT

I have opened a call to HP and they have indicated me the necessary doc.

Thanks,

Rui.