topic OS hangs on reboot and shutdown in Operating System - Linux

OS hangs on reboot and shutdown

Bintr — Tue, 17 Aug 2021 12:20:33 GMT

I have a HP Proliant DL580 G7 running Manjaro and as the title suggests, I cannot reboot or shut down the server, since it just hangs. The only way I was able to shut it down was shutdown -f and to reboot it reboot -f, which in general is not a good idea.
I’m using the latest LTS kernel (Linux 5.10.53-1).

When I run sudo journalctl -xe this shows up:
kernel: mce: [Hardware Error]: Machine check events logged
kernel: mce: [Hardware Error]: CPU 0: Machine Check: 0 Bank: 9: d00002c0000a008f
kernel: mce: [Hardware Error]: TSC 6c2d309b48d4
kernel: mce: [Hardware Error]: PROCESSOR 0: 206f2 TIME 1628519386 SOCKET 0 APIC 0 microcode 3b

Characteristics if needed:
CPU: 4x Xeon E7-4870
GPU: GeForce GTX 670

I've been told on the Manjaro forum that this is most likely caused by my BIOS being outdated (BIOS: HP v: P65 date: 10/01/2013) and was told ot ask on the HP forums for more help on how to update my BIOS. My question is: Do I have to install all the BIOSs 1 version at a time or can I just install the newest version directly?
Also, this is the BIOS section from which I'm supposed to get my BIOS updates from, right?

Re: OS hangs on reboot and shutdown

Ihaqueit — Thu, 12 Aug 2021 17:14:59 GMT

The best troubleshoot, based on Windows,

Win + R

type msconfig

go to services

and first disable all select then startup also disable then check same issue persist or not.

Re: OS hangs on reboot and shutdown

Ivan_B — Thu, 12 Aug 2021 16:55:58 GMT

@Ihaqueit Have you heard about Linux? Do you really think that pressing Win + R in Manjaro will give you 'Run' dialog like in Windows? Have you ever seen msconfig in Linux??? I am sure it will surprise you, but LInux is not Windows, there is no msconfig there

Please, read questions before posting your answers. You don't help anybody with your irrelevant and misleading posts. Otherwise your posts will be reported to the Moderator.

Re: OS hangs on reboot and shutdown

Ihaqueit — Thu, 12 Aug 2021 16:59:39 GMT

Thanks to confirmation.

If its linux try this command.

systemctl -at service.

You already familiar with Linux right then you also familiar how to disable or enable the startup process, Once you stop the startup process chances to not hang or shutdown.

Re: OS hangs on reboot and shutdown

Ivan_B — Thu, 12 Aug 2021 17:11:42 GMT

Re: OS hangs on reboot and shutdown

Ihaqueit — Thu, 12 Aug 2021 17:22:28 GMT

Please checkout this site.

[SOLVED] Manjaro keeps randomly freezing,any solution? (cupoflinux.com)

Re: OS hangs on reboot and shutdown

Bintr — Thu, 12 Aug 2021 17:30:33 GMT

Well, the Manjaro moderators told me that the problem is caused by my BIOS being too old and was told to update to the newest version and now a new problem arose. When trying to update my BIOS via USB I get the following message:

Text:

ROMPAQ or DIAG disk found, Attempting Boot From Drive

Invalid system disk
Replace the disk, and then press any key

Searching online for the error does not find anything similar to what I have, nor have I ever encountered this error before. Does anybody have an idea what could be causing this and how to fix it?

Re: OS hangs on reboot and shutdown

Ihaqueit — Thu, 12 Aug 2021 17:33:24 GMT

Better to revert back, and once you check this site may be found helpful.

[SOLVED] Manjaro keeps randomly freezing,any solution? (cupoflinux.com)

Re: OS hangs on reboot and shutdown

Bintr — Thu, 12 Aug 2021 17:55:04 GMT

Revert to what? I haven't done anything yet, since I was not able to due to the error. Also, the forum post you sent me is not really related to my problem. My server doesn't randomly freeze. It only hangs when shutting down or rebooting. The only way to shut it down or reboot it is thru the shutdown -f or reboot -f commands, but -f (force) is not really recommended since it's basically like holding down the power button.

Also, it's not clear what you want me to do with the systemctl -at service command, since that's just for listing the machine's services. How am I supposed to know which process/service doesn't exit correctly?

Re: OS hangs on reboot and shutdown

Ihaqueit — Thu, 12 Aug 2021 18:04:09 GMT

What is the existing running bios version?

What is the new running bios version?

Can you revert back new version to older version?

Re: OS hangs on reboot and shutdown

Bintr — Thu, 12 Aug 2021 18:17:24 GMT

The current version is P65 from 01.10.2013. That's what sudo dmidecode -s bios-version tells me. The newest version I'm upgrading to is also called P65, but is dated 25.05.2018.

About reverting back to an older BIOS I don't know, since I've never tried it, nor have I heard anybody ever try to.

Re: OS hangs on reboot and shutdown

Ihaqueit — Thu, 12 Aug 2021 18:21:32 GMT

You mentioned one link.

HPESC Search Results

Please check chances to found older version.

Re: OS hangs on reboot and shutdown

Bintr — Thu, 12 Aug 2021 18:26:04 GMT

I'm sorry, but your English is not that good and I sincerely do not understand what you're on about. If you're asking if I'm able to find my current BIOS version in that list, then yes, I am. Here

Re: OS hangs on reboot and shutdown

Ihaqueit — Thu, 12 Aug 2021 18:36:59 GMT

Then try with the current version and check the result same drive error or not?

Re: OS hangs on reboot and shutdown

Bintr — Thu, 12 Aug 2021 18:39:55 GMT

I did not update to a newer BIOS yet since I get that error I showed earlier and also attached an image.

Re: OS hangs on reboot and shutdown

Ihaqueit — Thu, 12 Aug 2021 18:54:17 GMT

I attached 3 images once you verifyselect which is related to your server?

Re: OS hangs on reboot and shutdown

Bintr — Thu, 12 Aug 2021 19:03:26 GMT

It's not shown there but on the side the ones named just «Linux». That's what I downloaded.

Re: OS hangs on reboot and shutdown

Ivan_B — Thu, 12 Aug 2021 19:57:49 GMT

Re: OS hangs on reboot and shutdown

Ihaqueit — Thu, 12 Aug 2021 19:09:35 GMT

Only Linux I did not found.

Please once you confirm or ma be chance you download the wrong operating version.

Re: OS hangs on reboot and shutdown

Bintr — Thu, 12 Aug 2021 19:15:29 GMT

Go to «Product Type», click on «Servers» and select «HP Proliant DL580 G7». After that click on «Program Type» or however it's translated in English and choose «BIOS». After that just sort by date.