topic Problem installing APLS in Operating System - Linux

Problem installing APLS

DuyLe — Thu, 23 Mar 2023 06:29:21 GMT

I have 2 problems installing APLS

When installing APLS I can't start them because I get the following error:
/etc/init.d/hpLicenseServer: 11: /etc/init.d/hpLicenseServer: [[: not found
/etc/init.d/hpLicenseServer: 19: /etc/init.d/hpLicenseServer: [[: not found
I also deleted the files needed to reinstall, but APLS is still there and I don't have the startup.sh file in the path HP AutoPass License Server/HP AutoPass License Server/bin/startup.sh, so I can't reinstall APLS or uninstall APLS.

Here is the full output after I run the service hpLicenseServer start command:

/etc/init.d/hpLicenseServer: 11: /etc/init.d/hpLicenseServer: [[: not found
/etc/init.d/hpLicenseServer: 19: /etc/init.d/hpLicenseServer: [[: not found
$Starting hpLicenseServer service
sh: 0: Can't open /workspace/Duy/HPE/HP AutoPass License Server/HP AutoPass License Server/bin/startup.sh
Something went wrong during hpLicenseServer startup. Please verify the Logs.

Can anyone tell me how to fix it? Thank you!

Re: Problem installing APLS

Steven Schweda — Thu, 23 Mar 2023 05:53:20 GMT

I know nothing about APLS, but...

> /etc/init.d/hpLicenseServer: 11: /etc/init.d/hpLicenseServer: [[: notfound
> /etc/init.d/hpLicenseServer: 19: /etc/init.d/hpLicenseServer: [[: not found

What's on lines 11 and 19 of "/etc/init.d/hpLicenseServer"?

Are you (or is it) using a shell which does not support "[["?

> sh: 0: Can't open /workspace/Duy/HPE/HP AutoPass License Server/HP
> AutoPass License Server/bin/startup.sh

Whose idea was it to use a directory name with embedded white space?

And why does that one directory name appear two-deep in the path in
that message? One "/HP AutoPass License Server/" is bad enough; two of
them looks to me unlikely to be correct. (But what do I know?)

What's in "/workspace/Duy/HPE/"?
What's in "/workspace/Duy/HPE/HP AutoPass License Server/"?

(Use appropriate escapes or quotation when exploring, to avoid new
errors from those spaces.)

Re: Problem installing APLS

Suman_1978 — Thu, 23 Mar 2023 06:36:47 GMT

Hi,

Can you tell us where this AutoPass License Server is being used?
APLS version?
Please see if any of these docs help you resolve the issue.

https://docs.microfocus.com/doc/AutoPass_License_Server/11.8.0/LicenseManagement-TroubleshootingAndLimitations
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=sd00001419en_us&page=GUID-CCE936EF-FB0D-4BF1-B002-3CB9125C55B9.html

To install the APLS software on a host machine (Linux or Windows), see AutoPass License Server User Guide, which is part of the downloaded APLS software.

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

Re: Problem installing APLS

DuyLe — Thu, 23 Mar 2023 12:09:14 GMT

Hi @Steven Schweda ,

Thank you for the advice, I will check if the shell supports ]].

As for the naming, I didn't create these folders myself, they were there after I ran the "setup.bin" file.

Again, thank you for your interest in my problem and for giving me advice.

Re: Problem installing APLS

DuyLe — Thu, 23 Mar 2023 12:15:44 GMT

Hi @Suman_1978 ,

Thank you for supporting me. I use APLS version 9.12 downloaded from the following link: https://myenterpriselicense.hpe.com/cwp-ui/product-download-info/APLS/9.12/sw_free

I looked at the AutoPass License Server User Guide and it didn't help me in solving the problem. I will go through the links you sent to try reinstalling APLS. If there is a problem, I will respond to you.

Thank you for taking care of my problem and giving me advice! Have a good day!

Re: Problem installing APLS

DuyLe — Mon, 27 Mar 2023 15:29:07 GMT

Hi @Suman_1978 ,

I am very grateful to you for helping me. But after looking at the documents you gave, I still can't reinstall APLS
I update my Ubuntu, from 16.04 to 18.04. However, I still get the old results.
I'm sorry for the late response and have to inform you that I haven't been able to reinstall APLS yet. Hope you will continue to support me

Have a good day!

Re: Problem installing APLS

Suman_1978 — Wed, 29 Mar 2023 11:54:33 GMT

Hi,

Unfortunately I could not find any information about that error or reinstall of APLS.

Here is the doc I found HPE Swarm Learning Installation and Configuration Guide

If still having issues, consider contacting HPE Support and log a case @ hpe.com/contact

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

Re: Problem installing APLS

DuyLe — Sat, 08 Apr 2023 01:48:30 GMT

Hi @Suman_1978,

After trying different ways, I decided to install APLS on my Window laptop, and it worked. I will continue to try deleting and reinstalling APLS on Linux and will report back to you with the results.

Thank you for the great support you have given me. Have a good day!