topic Re: Proliant DL630, Redhat 7.3 continuous crashes in Operating System - Linux

Proliant DL630, Redhat 7.3 continuous crashes

Conrad_4 — Wed, 24 Mar 2004 11:01:01 GMT

I've got a DL630 G3, dual Xeon 3.06, 4 GB HP RAM that is continuously crashing/rebooting at no consistent spot.

During the process of troubleshooting, I've upgraded the BIOS ROM to the latest (1/28/04), preformed a fresh Redhat 7.3 (valhalla) install and with HP's latest Linux driver suite (forget the name of the package off-hand). Swapped RAM, and I'm using a new HP labeled 36GB hard drive on the internal SmartArray 5i controller.

On HP's suggestion, I've turned on "Full Table APIC" and disabled hyperthreading.

/var/log/messages shows the following "errors":

1) qlax200: wrong product code
2) kernel: no more mtrrs available
3) WARNING: No sibling found for CPU0 (and CPU1)
4) Can't locate block-major-(105 through ...)

The system runs fine until any load is put on it, suggesting (to me) hardware, but I can't pinpoint it to any particular process, user or application, or piece of hardware. I've gotten around the CD-ROM hanging (hdparm -d0 /dev/cdrom works...).

HP's agents only report *some* error and then reboot the system.

I turn to the forums. Any insight or advice on where to go from here would be greatly appreciated. Hours of on hold and googling have tired me out...

Thanks!

-Conrad

Re: Proliant DL630, Redhat 7.3 continuous crashes

Steven E. Protter — Wed, 24 Mar 2004 12:10:43 GMT

your box is certified on that release of Linux.

I'd say based on your result there is a major hardware issue.

Probably cpu or motherboard, maybe bios.

I'd open a hardware call with hp and make sure you have the server support software for that version of Red Hat.

As a side note, the sendmail configuration in that version of Red Hat is pretty easily defeated by spammers using smtp scripting, so pay attention to sendmail security if this box is exposed to the public Internet.

SEP

Re: Proliant DL630, Redhat 7.3 continuous crashes

Mark Grant — Wed, 24 Mar 2004 12:18:25 GMT

The mtrrs error looks like video type stuff.

There's an interesting document in the kernel sources Documentation/mtrr.txt which might help or you could have a quick look at this

http://www.ussg.iu.edu/hypermail/linux/kernel/0301.3/1033.html

Re: Proliant DL630, Redhat 7.3 continuous crashes

Olivier Drouin — Wed, 24 Mar 2004 13:35:10 GMT

yeah...the mtrrs stuff shouldnt be causing the crash though

Re: Proliant DL630, Redhat 7.3 continuous crashes

Conrad_4 — Wed, 24 Mar 2004 14:29:17 GMT

Thanks for the info. I'm on the phone with HP now, trying to get them to ship me a couple of new proc's... ;)

Re: Proliant DL630, Redhat 7.3 continuous crashes

Don_89 — Wed, 24 Mar 2004 17:50:19 GMT

Unload the HP management agents if your running version 7 and see what happens.. I've had the exact same problem with servers rebooting for no reason. If you goto the log section of the hpweb agents, you'll probably see some ASR events.. (Automatic System Reboots)..