https://community.hpe.com/t5/operating-system-linux/hcf-modem-driver/m-p/2465178#M79866 Mary,<BR /><BR />This is Albert - not to be confused with Alfred (Batman where are you when I need you???).<BR /><BR />After you have the software Driver re-installed, I would do two things. Check Windows Update for a New Driver (might as well check the HP Site as well - let me know if you need a pointer).<BR /><BR />Second I would use the System Information Tool. It should tell you about any conflicts.<BR /><BR />One more thing. You origrinally mentioned that you had a Camera placed on the PC? What COM port is it on? How about the Modem?<BR /><BR />Have you tried removing the Camera Software? Perhaps this is the problem. Thu, 16 Nov 2000 21:11:59 GMT Albert E. Whale, CISSP 2000-11-16T21:11:59Z https://community.hpe.com/t5/operating-system-linux/hcf-modem-driver/m-p/2465177#M79865 Alfred,<BR />Just to clarify your last message, you meant to go to Modem properties, click on the HCF Modem, and then click, remove? That's what I did. <BR />Thanks for your patience!!!<BR />Mary Kay Thu, 16 Nov 2000 18:43:52 GMT https://community.hpe.com/t5/operating-system-linux/hcf-modem-driver/m-p/2465177#M79865 Mary Kay 2000-11-16T18:43:52Z https://community.hpe.com/t5/operating-system-linux/hcf-modem-driver/m-p/2465178#M79866 Mary,<BR /><BR />This is Albert - not to be confused with Alfred (Batman where are you when I need you???).<BR /><BR />After you have the software Driver re-installed, I would do two things. Check Windows Update for a New Driver (might as well check the HP Site as well - let me know if you need a pointer).<BR /><BR />Second I would use the System Information Tool. It should tell you about any conflicts.<BR /><BR />One more thing. You origrinally mentioned that you had a Camera placed on the PC? What COM port is it on? How about the Modem?<BR /><BR />Have you tried removing the Camera Software? Perhaps this is the problem. Thu, 16 Nov 2000 21:11:59 GMT https://community.hpe.com/t5/operating-system-linux/hcf-modem-driver/m-p/2465178#M79866 Albert E. Whale, CISSP 2000-11-16T21:11:59Z