topic Re: decoding GSP Alert Level and error code in HPE 9000 and HPE e3000 Servers

decoding GSP Alert Level and error code

Erich_1 — Mon, 18 Dec 2006 04:43:40 GMT

Hello,

when i boot my server i become following message:

memory test 71A3
memory test 71A4
***** EARLY BOOT VFP : SYSTEM ALERT *****
SYSTEM NAME: suxdw101-console
DATE: 12/18/2006 TIME: 09:39:36
ALERT LEVEL: 15 = Fatal hardware or configuration problem prevents operation

REASON FOR ALERT
SOURCE: 1 = processor
SOURCE DETAIL: 1 = processor general SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH ON ON ON
LED State: Boot Failed. Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

0x000000F0110016B0 1C000000 00000224 - type 0 = Data Field Unused
0x580008F0110016B0 00006A0B 12092724 - type 11 = Timestamp 12/18/2006 09:39:36

How can i decode alert level from GSP and the code 0x2000206A71FF1D23 ?

I seems that an memory is not valid. Can i see the HW-Slot from the defektive memory in the error code?

Can i translate the address "71A4" ?

Re: decoding GSP Alert Level and error code

Andrew Rutter — Mon, 18 Dec 2006 17:28:54 GMT

erich,

to tell you exactly which slot is having a problem you need to look at the next error in the gsp log

this gives you the physical location field and can be worked out from there.

Also what server is it?

from GSp type co to go to main menu at PDC and from here type in me
example
MA > in me

this will give you information regarding memory slots and which has failed or incorrectly seated

Andy

Re: decoding GSP Alert Level and error code

Michael Steele_2 — Mon, 18 Dec 2006 22:22:52 GMT

Processor 0 has a power problem, it is Non-critical error.

SOURCE DETAIL: 1 = processor general SOURCE ID: 0

The RUN, ATTENION, FAULT, REMOTE and POWER LEDs are all lit.

LEDs: RUN ATTENTION FAULT REMOTE POWER

The hex code message from GSP > SL should be the equivalent text message displayed above.

These messages appear to be from an integrity server. Can you verify the model and check the GSP > SL > error logs?

Also, from the main menu type in 'PR' for processor information for details.

Main Menu: Enter command or menu > in ---- Information Menu ---------------------------------------------- Command Description ------- ----------- ALL Display all system information BootINfo Display boot-related information CAche Display cache information ChipRevisions Display revisions of major VLSI COprocessor Display coprocessor information FRU Display FRU information FwrVersion Display firmware version IO Display I/O interface information LanAddress Display Core LAN station address MEmory Display memory information PRocessor Display processor information WArnings Display selftest warning messages

----Information Menu: Enter command > pr PROCESSOR INFORMATION HVERSION SVERSION Processor Processor Speed Model Model/Op CVERSION State --------- -------- -------- -------- -------- ------------- 1 440 MHz 0x05c4 0x0491 2. 0 Active 3 440 MHz 0x05c4 0x0491 2. 0 Stopped:Nonresponding Central Bus Speed (in MHz) : 82 Software ID (dec) : 1635329341 Software ID (hex) : 0x6179253d Software Capability : 0x01100000f0 Information Menu: Enter command >

Regarding memory test 71A4, its just a non-disruptive READ, WRITE or READ/WRITE firmware memory test, number 71A4, 71A5, 71A6.

Re: decoding GSP Alert Level and error code

Erich_1 — Tue, 19 Dec 2006 00:46:38 GMT

hello Andrew, Michael

Thx for your help and information.