topic Re: Identifying disk at fault form CPQARRAY error in Disk Enclosures

Identifying disk at fault form CPQARRAY error

David Campbell_5 — Wed, 21 Jan 2004 09:59:41 GMT

Can someone tell me how to identify which logical disk in an array is giving errors from the information supplied by Event Viewer in Win 2k (or any other method)

The error reads as:

The device, \Device\Scsi\Cpqarray1, did not respond within the timeout period.

The data is:

0000: 00 00 10 00 01 00 6a 00 ......j.
0008: 00 00 00 00 09 00 04 c0 .......Ã
0010: 01 01 00 50 00 00 00 00 ...P....
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........

The machine is an ML530 with a Smart Array 3200.

The arrays are:

A Port1 disk ID's 0+1
B Port1 disk ID's 2+3+4+5
C Port2 disk ID's 0+1+2

Thank y

Re: Identifying disk at fault form CPQARRAY error

Rupin — Wed, 21 Jan 2004 13:24:33 GMT

Scsi class driver posts this event when it retries an I/O. Do you see this often or only during boot up?

I don't know how to figure out the logical disk from the dump data.

Rupin

Re: Identifying disk at fault form CPQARRAY error

David Campbell_5 — Wed, 21 Jan 2004 14:00:09 GMT

We are getting these at regular intervals, upto 250 a day mainly during the day and while backing up.

The main thing I want to know is how to narrow the fault down to which array port/LUN is giving the errors.

Regards

David

Re: Identifying disk at fault form CPQARRAY error

Seth Parker — Wed, 21 Jan 2004 23:17:36 GMT

Have you tried using the HP Windows Diags?

http://h18023.www1.hp.com/support/files/server/us/download/19228.html

Or, if you've got the Insight agents installed, you should be able to drill down to the actual drives and check their status.

Good luck!
Seth

Re: Identifying disk at fault form CPQARRAY error

Marino Meloni_1 — Thu, 22 Jan 2004 03:00:41 GMT

I suggest you to run ADU (Array disk Utility)