topic XP128 support in Disk Enclosures

XP128 support

Lacrosse — Thu, 18 Mar 2004 14:21:14 GMT

I just received a quote from a vendor quoting me a used XP128 does anyone have a feel for what 1 yr of HP support would be also if I were to buy it new from HP is support bundled in with the array (I was told that 2 year HP support was included) just trying to figure out which is the best way to go

Re: XP128 support

Sanjay Kumar Suri — Fri, 19 Mar 2004 00:17:07 GMT

I would suggest go for a new one from HP. XP storage box are complex and there so many components which only trained HP engineer can handle and guide.

One never know how the old XP was handled and what are the glitches.

sks

Re: XP128 support

Sanjiv Sharma_1 — Fri, 19 Mar 2004 04:42:55 GMT

Hi Hook,

I will never recommend you to give for a used XP128 incase you are going to use it for some mission critical environment.

Used XP128 should be ok for a test setup.

New XP128 will come bundled with a default 1 year support contract from HP. XP128 can be handled by only trained HP Engineers and hence support is must.

HP Support contract is seperately priced. You can choose to have it for 1 year or more.

Re: XP128 support

Lacrosse — Fri, 19 Mar 2004 10:02:45 GMT

I hear ya......thanks for the advice!

Re: XP128 support

Duncan Edmonstone — Fri, 19 Mar 2004 10:50:15 GMT

Depends what they mean by 'used'.

If they mean its been bought second hand by the vendor, or has come out of their demo centre, then the comments by the others above are correct.

If however its coming out of HP's official refurbishment program, then you can expect an 'as-new' warranty, and identical support costs as for new kit.

HTH

Duncan