topic Re: EVA 3000 Command View Disk issue in Disk Enclosures

EVA 3000 Command View Disk issue

Dave Thomson — Tue, 01 Jun 2004 05:31:32 GMT

Morning

We replaced a disk on our EVA3000. Followed normal procedure. Added the disk to the disk group - disk group done a rebuild.

Problem.

Command view still shows the disk in the disk group as failed - it has a red line through it, and will not show properties. The hardware tab reports the disk as good.
I have no available disks to add to any group, so it must have accepted the changes.
Disk group originally consisted of 30 disks, now reported as 29.
The jbod shows no error lights on the disk.
Their is also no errors in the error logs, except from the failed disk we replaced.

Im assuming something is wrong with the update feature in command view.

Any suggestions welcome

Thanks

Re: EVA 3000 Command View Disk issue

Uwe Zessin — Tue, 01 Jun 2004 06:16:57 GMT

Dave,
what browser are you using? Did you set it according to the recommendations? Does it help when you clear the whole cache?

If that does not help, I would try a restart of the EVA management agent. Goto [Settings], then [Manage Tools]. Select the "command view eva" application and [stop] it. Wait a bit and restart.

Re: EVA 3000 Command View Disk issue

Dave Thomson — Tue, 01 Jun 2004 07:29:49 GMT

Hello

IE 6 issues.

Thanks for your help. I would never have though it.

Cheers

Re: EVA 3000 Command View Disk issue

Uwe Zessin — Tue, 01 Jun 2004 07:52:19 GMT

Oh well - I am a long-time user (since EVA version 1) and it really has improved over time. Today I still see ghosts from time to time. It can help to click on the same object a second time or select a completely different entity. I really understand the frustation when the display does not represent the truth - I share your pain (there is a proverb in Germany: 'divided pain is half the pain').

Re: EVA 3000 Command View Disk issue

Mike Naime — Tue, 01 Jun 2004 22:09:09 GMT

I have gotten into the routine to cycle the CVE process on the appliance to see if that clears up these hardware anomolies when we repair hardware.

My opinion -- While the EVA continues to function, The Appliance reporting feature leaves a LOT to be desired.

Mike

Re: EVA 3000 Command View Disk issue

David Bodey — Wed, 02 Jun 2004 18:54:01 GMT

I just expereienced the same problem. Dave, what did you do to clear the problem - refresh your browser cache for restart Command View?