topic Re: Firmware Upgrade in Disk Enclosures

Firmware Upgrade

Stefan Saliba — Wed, 04 Apr 2001 14:37:52 GMT

Does anyone know were to find the latest firmware for the AutoRaid 12h.

Re: Firmware Upgrade

Roger Faucher — Wed, 04 Apr 2001 15:20:30 GMT

Stefan:

Voila!

http://www.hp.com/cposupport/swindexes/hpsurestor19162_swen.html

Re: Firmware Upgrade

Patrick Wallek — Wed, 04 Apr 2001 16:22:05 GMT

If you are going to upgrade the firmware on your 12H, I would highly recommend that you have HP do it for you. If you have a maintenance contract, then that is covered as part of your contract. Make sure the service rep. brings extra parts with him as the firmware upgrade can cause you some problems. Also make sure that you have a VERY RECENT FULL BACKUP of the array before you start. There is the possibility, however remote, that you can lose data as a result of the firmware upgrade.

Re: Firmware Upgrade

Jared_1 — Fri, 06 Apr 2001 15:53:16 GMT

FYI...Firmware upgrades are now apart of HP's Proactive Technical Services and are not being done for free. There are some exceptions to this though. For example, if you have a system failure because of outdated firmware, then HP will implement the new firmware to resolve the problem. However, I would highly recommend that you incur the small cost of the proactive technical service and have HP do the firmware upgrade for you. That way, you will not be responsible for any repercussions from the firmware upgrade.