topic MSA500 hangs in Disk Enclosures https://community.hpe.com/t5/disk-enclosures/msa500-hangs/m-p/3548585#M16229 Hello All,<BR /><BR />We have a DL380 Packaged Cluster which contins 2 HP ProLiant DL380 servers with WIN2000 and MSA500 storage.<BR />We change the cache policy from 50 read/50 write to 10 read/90 write.<BR />On the next day MSA500 hanged and no error messages were present in the EventViewer or Storage console, but the situation looks like the servers lost connect with the storage.<BR />In the attachment you will find all the necessary information.<BR /><BR />Help me please, its very important.<BR />Thank in advance.<BR />Max<BR /><BR />/**********System configuration*************<BR />--------------------------------------------<BR />Controller Smart Array Cluster Controller <BR />Bus Interface 64-Bit PCI <BR /> <BR />RAID ADG status Enabled <BR />Host Controller Smart Array 5i Controller <BR />Host Controller Slot Number 0 <BR />RAID Array ID ONE.LT <BR />RAID Array Serial Number 8A3BJN72S00F <BR />Firmware Version 1.70 <BR />Rebuild Priority Low <BR />Expand Priority Low <BR />Current Surface Scan Delay 15 sec <BR />Number of Arrays 2 <BR />Number of Logical Drives 3 <BR />Number of Physical Drives 9 <BR />Physical Drives Attached to Port 1 Box 1 : Bay 1, 36.4 GB<BR />Box 1 : Bay 2, 36.4 GB<BR />Box 1 : Bay 3, 36.4 GB<BR />Box 1 : Bay 4, 36.4 GB<BR /> <BR />Physical Drives Attached to Port 2 Box 1 : Bay 8, 36.4 GB<BR />Box 1 : Bay 9, 36.4 GB<BR />Box 1 : Bay 10, 36.4 GB<BR />Box 1 : Bay 11, 36.4 GB<BR />Box 1 : Bay 14, 36.4 GB<BR /> <BR />All Physical Drives Assigned Yes <BR />Redundancy Status OK <BR />Redundant Type Primary <BR /> <BR />Array Accelerator <BR />Present Yes <BR />Cache Status Enabled <BR />Accelerator Ratio 50% Read /50% Write <BR />Read Cache Size 64 MB <BR />Write Cache Size 64 MB <BR />Battery Pack Count 1 <BR />Battery Status OK <BR /><BR />ARRAYS<BR /> <BR />Array A <BR />Number of Logical Drives 1 <BR /> <BR />Physical Drives Attached to Port 1 Box 1 : Bay 1, 36.4 GB<BR />Box 1 : Bay 2, 36.4 GB<BR /> <BR />Physical Drives Attached to Port 2 Box 1 : Bay 8, 36.4 GB<BR />Box 1 : Bay 9, 36.4 GB<BR /> <BR />Online Spare Drive(s) Box 1 : Bay 14, 36.4 GB<BR /> <BR />Unused Space on this Array 192 KB <BR /><BR /> <BR />Array B <BR />Number of Logical Drives 2 <BR /> <BR />Physical Drives Attached to Port 1 Box 1 : Bay 3, 36.4 GB<BR />Box 1 : Bay 4, 36.4 GB<BR /> <BR />Physical Drives Attached to Port 2 Box 1 : Bay 10, 36.4 GB<BR />Box 1 : Bay 11, 36.4 GB<BR /> <BR />Online Spare Drive(s) Box 1 : Bay 14, 36.4 GB<BR /> <BR />Unused Space on this Array 192 KB<BR /><BR /> Fri, 20 May 2005 03:35:02 GMT Max Sorokin 2005-05-20T03:35:02Z MSA500 hangs https://community.hpe.com/t5/disk-enclosures/msa500-hangs/m-p/3548585#M16229 Hello All,<BR /><BR />We have a DL380 Packaged Cluster which contins 2 HP ProLiant DL380 servers with WIN2000 and MSA500 storage.<BR />We change the cache policy from 50 read/50 write to 10 read/90 write.<BR />On the next day MSA500 hanged and no error messages were present in the EventViewer or Storage console, but the situation looks like the servers lost connect with the storage.<BR />In the attachment you will find all the necessary information.<BR /><BR />Help me please, its very important.<BR />Thank in advance.<BR />Max<BR /><BR />/**********System configuration*************<BR />--------------------------------------------<BR />Controller Smart Array Cluster Controller <BR />Bus Interface 64-Bit PCI <BR /> <BR />RAID ADG status Enabled <BR />Host Controller Smart Array 5i Controller <BR />Host Controller Slot Number 0 <BR />RAID Array ID ONE.LT <BR />RAID Array Serial Number 8A3BJN72S00F <BR />Firmware Version 1.70 <BR />Rebuild Priority Low <BR />Expand Priority Low <BR />Current Surface Scan Delay 15 sec <BR />Number of Arrays 2 <BR />Number of Logical Drives 3 <BR />Number of Physical Drives 9 <BR />Physical Drives Attached to Port 1 Box 1 : Bay 1, 36.4 GB<BR />Box 1 : Bay 2, 36.4 GB<BR />Box 1 : Bay 3, 36.4 GB<BR />Box 1 : Bay 4, 36.4 GB<BR /> <BR />Physical Drives Attached to Port 2 Box 1 : Bay 8, 36.4 GB<BR />Box 1 : Bay 9, 36.4 GB<BR />Box 1 : Bay 10, 36.4 GB<BR />Box 1 : Bay 11, 36.4 GB<BR />Box 1 : Bay 14, 36.4 GB<BR /> <BR />All Physical Drives Assigned Yes <BR />Redundancy Status OK <BR />Redundant Type Primary <BR /> <BR />Array Accelerator <BR />Present Yes <BR />Cache Status Enabled <BR />Accelerator Ratio 50% Read /50% Write <BR />Read Cache Size 64 MB <BR />Write Cache Size 64 MB <BR />Battery Pack Count 1 <BR />Battery Status OK <BR /><BR />ARRAYS<BR /> <BR />Array A <BR />Number of Logical Drives 1 <BR /> <BR />Physical Drives Attached to Port 1 Box 1 : Bay 1, 36.4 GB<BR />Box 1 : Bay 2, 36.4 GB<BR /> <BR />Physical Drives Attached to Port 2 Box 1 : Bay 8, 36.4 GB<BR />Box 1 : Bay 9, 36.4 GB<BR /> <BR />Online Spare Drive(s) Box 1 : Bay 14, 36.4 GB<BR /> <BR />Unused Space on this Array 192 KB <BR /><BR /> <BR />Array B <BR />Number of Logical Drives 2 <BR /> <BR />Physical Drives Attached to Port 1 Box 1 : Bay 3, 36.4 GB<BR />Box 1 : Bay 4, 36.4 GB<BR /> <BR />Physical Drives Attached to Port 2 Box 1 : Bay 10, 36.4 GB<BR />Box 1 : Bay 11, 36.4 GB<BR /> <BR />Online Spare Drive(s) Box 1 : Bay 14, 36.4 GB<BR /> <BR />Unused Space on this Array 192 KB<BR /><BR /> Fri, 20 May 2005 03:35:02 GMT https://community.hpe.com/t5/disk-enclosures/msa500-hangs/m-p/3548585#M16229 Max Sorokin 2005-05-20T03:35:02Z