topic Re: MSA1000 controller console port not responding in Disk Enclosures

MSA1000 controller console port not responding

Louann Duchemin — Wed, 27 Jun 2007 10:31:03 GMT

Good day,

When I connect to the MSA1000 controller through a terminal server/port. I get a response that I am connected to the controller, how ever i do not have a CLI prompt so i can not enter any commands. The firmware version that I am currently at is 4.48. the controller has been powered off and then back on, but this did not reset the console port.

Suggestion? by the way, this is the active controller in the pair.

Re: MSA1000 controller console port not responding

Crewescontrol — Wed, 27 Jun 2007 11:05:40 GMT

This could help

Re: MSA1000 controller console port not responding

Crewescontrol — Wed, 27 Jun 2007 11:07:28 GMT

To enlighten, its the CLI User Guide for the MSA1000

Re: MSA1000 controller console port not responding

John Kufrovich — Wed, 27 Jun 2007 11:22:15 GMT

Louann,

If you using Remote Desktop, you may have multiple instances of Remote Desktop and one of these may still have a terminal session still running. Go to your task manager and check for a "Users" tab. You may have to disconnect one of the connections.

If the above isn't your problem. Perhaps some one has changed the default terminal speed on the MSA. The default is 19200. Sometimes individual change to 57600 on the MSA controller and forget the new setting.

Regards,
jk

Re: MSA1000 controller console port not responding

Louann Duchemin — Wed, 27 Jun 2007 12:59:05 GMT

I will check on the port speed on the terminal server and see if that makes a difference.

I'll update shortly.

Re: MSA1000 controller console port not responding

Louann Duchemin — Wed, 27 Jun 2007 13:23:40 GMT

Okay, will I have tried various port speeds but still no response. I'm really surprised that the power down and power up did not clear this problem out.

Any other suggestion?