topic Re: XP12K - Performance Advisor 3.3 in Disk Enclosures

XP12K - Performance Advisor 3.3

geraldo gassen — Thu, 29 Nov 2007 06:00:34 GMT

Thanks in advance for your time.
I installed in my customer a PA 3.3 of the same server of the CV-XP. Installation finished OK, but when I try to run the PA, I receive a blank screen.

Re: XP12K - Performance Advisor 3.3

Duncan Edmonstone — Thu, 29 Nov 2007 10:28:20 GMT

Hi,

This is from the troubleshooting guide here:

http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c01185730/c01185730.pdf

____________________________________________
Login screen does not display in browser
In certain environments, the PA XP Login screen may not be displayed. This occurs when the PA XP
browser client starts, and PA XP does not recognize that Java Plug-in 1.4.2 is installed.
To clear the Java Plug-in cache, complete the following steps:
1. Close all web browser application windows
2. Open the Windows Control Panel, and click Java Plug-in
3. In the Java Plug-in Control Panel dialog, click the Cache tab
4. Click Clear
5. In the Confirmation Needed - Cache dialog, click Yes
6. Close the Java Plug-in Control Panel dialog box
____________________________________________

HTH

Duncan

Re: XP12K - Performance Advisor 3.3

geraldo gassen — Thu, 29 Nov 2007 11:52:15 GMT

The customer have a Sun java version 1.6.0_03-b05.

Re: XP12K - Performance Advisor 3.3

geraldo gassen — Thu, 29 Nov 2007 12:49:56 GMT

Sorry Ducan, I check the sun version in the another server. The correct version is Java 1.4.2_10. I clear the cache, but the same problem occurred. I start CV-XP, login OK.
In the CV-XP I start the PA icon, start the process but the screen is blank.