topic Re: EVA 5k controller reboot every 5 days in Disk Enclosures

EVA 5k controller reboot every 5 days

reneguy_1 — Thu, 04 Sep 2008 05:04:01 GMT

Hello,
We have EVA 5k/VCS 3.028. Since about 20 days, "both controllers have begun booting" every 5 days!! (it seems that ctrl want to resync).
Any suggestions?
Thanks

Re: EVA 5k controller reboot every 5 days

IBaltay — Thu, 04 Sep 2008 05:06:18 GMT

Hi,
can you send the controller and termination logs pls

Re: EVA 5k controller reboot every 5 days

reneguy_1 — Thu, 04 Sep 2008 05:17:23 GMT

Hi,

There is nothing in the term log when the reboot occurs. But, ctrl A has failed twice (26/05 and 19/08) with "Excessive correctable errors have been seen in cache memory".

Feel free if u need more info.

Guy

Re: EVA 5k controller reboot every 5 days

IBaltay — Thu, 04 Sep 2008 05:29:19 GMT

i cannot download the file, but nevertheless
a) the controller firmware 3.028 was innactivated in march this year, so if you want to be on the supported you should upgrade it to the 3.110 (it can be done online)
b) if the controller resync occurs on a regular basis it can be caused by the memory exhaustion while getting the vdisk info (e.g. by the RSM, BC applications). It was fixed in the 3.1x version of the controller firmware

Re: EVA 5k controller reboot every 5 days

IBaltay — Thu, 04 Sep 2008 05:43:03 GMT

here is the online firmware upgrade doc:
http://h71028.www7.hp.com/ERC/downloads/4AA0-9102ENW.pdf

Re: EVA 5k controller reboot every 5 days

reneguy_1 — Thu, 04 Sep 2008 06:07:28 GMT

Hello,

Thanks for your reply.

I think that we are going to process firmware upgrade.

Guy