topic Re: Upgrade ComandView4.1 to CommandView6.0.2 in Disk Enclosures

Upgrade ComandView4.1 to CommandView6.0.2

Nappy_1 — Thu, 15 Jan 2009 14:12:09 GMT

i need to upgrade from CommandView4.1 to CommandView6.0.2
it seems that i should deinstall CV then install the new version. if this is true, how should i handle licenses?
i don't have a copy of the licenses. how should i do keep them?

Re: Upgrade ComandView4.1 to CommandView6.0.2

IBaltay — Thu, 15 Jan 2009 14:17:55 GMT

Hi,
there is no basic license change between the 4.1 and 6.02 CVE version. It is between the 6.x and 7.x versions

Re: Upgrade ComandView4.1 to CommandView6.0.2

Nappy_1 — Thu, 15 Jan 2009 15:30:13 GMT

i know that. but i'm worry that the license could disappear when i deinstall and install COmmandView

Re: Upgrade ComandView4.1 to CommandView6.0.2

Uwe Zessin — Thu, 15 Jan 2009 15:35:31 GMT

What he wanted to say is that there is no 'electronic license key' you can lose. Up to V6 it is a 'paper-only' license.

Re: Upgrade ComandView4.1 to CommandView6.0.2

cjb_1 — Fri, 16 Jan 2009 09:13:28 GMT

Recently gone through this process.
We didnt have all the paper licenses for all tiers/products.
I contacted the local license centre and they helpfully sent me all our licenses. You can also access copies via the webware website.

www.webware.hp.com

Re: Upgrade ComandView4.1 to CommandView6.0.2

Uwe Zessin — Fri, 16 Jan 2009 09:16:28 GMT

The problem most often is that old licenses did not have an individual "HP Ordernumber". So you have to contact HP and ask to issue one and feed it into the webware portal.

Re: Upgrade ComandView4.1 to CommandView6.0.2

Nappy_1 — Fri, 16 Jan 2009 09:21:14 GMT

unfortunately, we have lost the paper license
so i need to verify 2 things.

does command view6 work properly without adding any license?

Re: Upgrade ComandView4.1 to CommandView6.0.2

Uwe Zessin — Fri, 16 Jan 2009 09:24:49 GMT

Nappy, I would check the old delivery papers or ask your supplier for the HP Ordernumber which includes the CV-EVA license.
But yes, CV-EVA V6 does work without a license key.

Re: Upgrade ComandView4.1 to CommandView6.0.2

Nappy_1 — Fri, 16 Jan 2009 10:15:32 GMT

what about business copy? is it the same thing as CV

Re: Upgrade ComandView4.1 to CommandView6.0.2

Uwe Zessin — Fri, 16 Jan 2009 10:57:30 GMT

The BC and CA licenses do not change until V7. There are even registered within the EVA.

Re: Upgrade ComandView4.1 to CommandView6.0.2

cjb_1 — Fri, 16 Jan 2009 13:09:20 GMT

In our case all products were tied to the serial number of the XP12k. This included business copy.

Re: Upgrade ComandView4.1 to CommandView6.0.2

Uwe Zessin — Fri, 16 Jan 2009 19:34:54 GMT

I am fairly sure we are talking about the EVA. As of today the licenses are not tied to the serial number.