topic Re: EVA 3000 Big Problem in Disk Enclosures

EVA 3000 Big Problem

belkacem — Thu, 22 Jan 2009 14:15:14 GMT

Dear TEam,

i am installing a EVA 3000 for a customer, but i am facing a big Problem, my friends, the Problem is: the commande can't see the shelf( the storage), and also the controllers, But if a connect only one controller i can see the controller and the Strorage , But i can't inisialze the EVA,

i am using a WINdows 2003 Server as a MAn App,

and Both of controllers are connected to tw0 SAN switches , the customers need redandance ,

the commande viw installed is VErsion 8.0. i tried with version 6,0 but same Problem,

you can see the attachment

Re: EVA 3000 Big Problem

Rob Leadbeater — Thu, 22 Jan 2009 14:23:29 GMT

Hi,

It sounds like you haven't got things cabled properly, or that there's some zoning on the SAN switches that's preventing the management server from seeing the controllers.

Can you explain how things are cabled ?

Cheers,

Rob

Re: EVA 3000 Big Problem

belkacem — Thu, 22 Jan 2009 14:28:47 GMT

thank you for your reply,

i have cheked the Zoning all, is ok ,

and also the cabling is ok, i followed the service guide,

i can see the WWN of the controllers in the filedservice of the Cammande view ,

but Not the Storage and Both controllers

as you cann see in the attachment i got the message : view can't be Built"

thank you

Re: EVA 3000 Big Problem

Rob Leadbeater — Thu, 22 Jan 2009 14:34:17 GMT

Strange... What do you see on the front panel on the HSV controllers ?

What version of VCS are you running ?

Cheers,

Rob

Re: EVA 3000 Big Problem

belkacem — Thu, 22 Jan 2009 14:37:49 GMT

so,

i can see on the OCP the WWN of the controllers and also the message : No Storage Name :

the version of the HSV is 3.028

the battery is always led in RED, since a long time , since 4 days

thanks a lot

Re: EVA 3000 Big Problem

Rob Leadbeater — Thu, 22 Jan 2009 14:40:11 GMT

If all the batteries are failed, then you won't see any storage...

You need to get them replaced.

Cheers,
Rob

Re: EVA 3000 Big Problem

Víctor Cespón — Thu, 22 Jan 2009 16:00:57 GMT

Even with all 4 controller batteries failed, there would be access from Command View (although not from the hosts).
Command View sees an "Uninitialized storage system", so there's connection to the EVA.
Press Control-F5 so Command View refreshes the page.
Try to disconnect the EVA and start Command View, see if it starts and says that there are no EVAs on sight. Then connect the EVA and click discover.

Re: EVA 3000 Big Problem

belkacem — Thu, 22 Jan 2009 19:42:09 GMT

i tried that But Same PRoblrm,

i don't know why when iam used only one controller i can see the Storage, But with Both of them i can see any thing,

Could you please Provide me the shcema Of connection , i havan't a loop Swithc, i have only 2 controllers HSV100 and one shelf,so 1D2C,

my be i wrongly connected cables, i used the service guide for cabling,

How to check connections and if cables are well connected, How to get access Console to the controllers and witch command i tape to check Both of them?

thank you so much in advance

sincerly

Re: EVA 3000 Big Problem

Víctor Cespón — Fri, 23 Jan 2009 08:38:32 GMT

With firmware 3.xxx you should connect controller A FP1 and Controller B FP2 to one SAN switch, and Controller B FP1 and controller A FP2 to the other switch.

You can check that you have it right by the WWN:

o Controller A, FP1 pWWN ends with a â 9â .
o Controller A, FP2 pWWN ends with a â 8â .
o Controller B, FP1 pWWN ends with a â Dâ .
o Controller B, FP2 pWWN ends with a â Câ .

Command View only talks to master controller, you should have the zoning correctly setup, so that the server with Command View sees that controller at least.

Re: EVA 3000 Big Problem

belkacem — Fri, 23 Jan 2009 12:06:27 GMT

thank a lot for your replays ,

i'll check again the Cabling and i refer to you ASAP,