topic Re: Win2003 does not see VDISK's in Disk Enclosures

Win2003 does not see VDISK's

Goossens_1 — Mon, 02 Mar 2009 09:42:47 GMT

Could not find the answers on the forum:

2003 server, Openview 8, emulex LP9002 (using the correct driver version)
No zoning on the switch (disabled it)
EVA 5000

Can create VDISK's and manage them with OpenView.

Used SmartStart CD to setup EVA, ERROR:
VDS 9002, getdiskinterface failed

Thanks,

Re: Win2003 does not see VDISK's

Uwe Zessin — Mon, 02 Mar 2009 09:56:34 GMT

Very confusing collection of names... OpenView is an 'umbrella name', not a real product. I assume by "Openview" / "Openview 8" you mean "Command View EVA version 8".

> Can create VDISK's and manage them with OpenView.

Please be a bit more verbose - supply a screenshot (attach a .JPG) or give us the correct error message from the system.

> Used SmartStart CD to setup EVA,

Did you use "SmartStart EVA"? It is my understanding that it works in very limited environments and not neccessarily with that old hardware.

Re: Win2003 does not see VDISK's

Goossens_1 — Mon, 02 Mar 2009 10:55:59 GMT

ok big typo !
off course I mean: Commandview 8, sorry

Did not know that Smartstart was limited!

This is the error that I get from smartstart:
VDS 9002, getdiskinterface failed

But, how do I get the OS to recognize them without smartstart then ?

will get a screenshot later.

I am using MPIO from HP, should I start using the Microsoft one.

Re: Win2003 does not see VDISK's

Uwe Zessin — Mon, 02 Mar 2009 11:00:38 GMT

Let's start with some basics:

- do you see the EVA controller devices or some unknown devices in the Windows device manager?

- can you open Command View EVA? Do you 'see' the EVA?

- has the EVA already been set-up ('initialized' = given a name)?

Re: Win2003 does not see VDISK's

Goossens_1 — Mon, 02 Mar 2009 12:36:54 GMT

yes, EVA is innitialized, has a name and I can completely manage the EVA from Commandview (create Vdisk, folders, manage disk etc, upgrade firmware of controller and disks, etc .....).

Nothing strange in device manager (it does see the EVA as a device).

Installed to correct version of the driver for the Emulex HBA that supports EVA.

So everything is working, just can't get the OS to assign a drive letter on the management server (have not yet tried others servers that are connected to the fabric).

So all neccesary stpe (according to HP) have been done and do work.

Re: Win2003 does not see VDISK's

Uwe Zessin — Mon, 02 Mar 2009 12:48:23 GMT

Ah, that's good to hear...

now, a virtual disk is just an internal storage reservation and must be presented to a 'Host' first. That is done from the [presentation] tab which you can see on the virtual disk's properties page.

After that is done, your can scan for new disks from the Windows disk management.

Re: Win2003 does not see VDISK's

Goossens_1 — Mon, 02 Mar 2009 13:00:31 GMT

presentation is also done, did not do a scan for new disks ...... must say I really missed that one on my list ! Will try now.

thanks

Re: Win2003 does not see VDISK's

Goossens_1 — Mon, 02 Mar 2009 13:07:47 GMT

just did a rescan: no new disks !

(even after a restart it did also not see the disks).

Re: Win2003 does not see VDISK's

Goossens_1 — Mon, 02 Mar 2009 13:45:05 GMT

ok, it looks like I did setup everything correctly and that the problem apperently is the Emulex HBA adpater not presenting the disk to the OS.

HBAnywere shows that I am connected to the eva, but I do not see the disk's !

Re: Win2003 does not see VDISK's

Víctor Cespón — Mon, 02 Mar 2009 13:47:11 GMT

What's the firmware version on the controllers? XCS 3.x and 4.x use different multipath software.

Do you have MPIO installed? Which version?
Check in Windows Device Manager (not Disk Manager) if you see any HSV110 SCSI disk device or something like that.

Two similar cases I've seen were solved by either:

Reinstalling MPIO (was not generating the HSV110 Multipath disk devices)
Configuring the preferred controller on the disk properties.

Re: Win2003 does not see VDISK's

Goossens_1 — Mon, 02 Mar 2009 13:58:56 GMT

controllers are on 3110

MPIO:
I got 2 versions installed:
- HP MPIO DSM v3
- HP MPIO full featured DSM tool for VCS 4.xxxx ....

Re: Win2003 does not see VDISK's

Uwe Zessin — Mon, 02 Mar 2009 14:02:17 GMT

Those DSMs are for active/active controller firmware. What you need is either Secure Path ($$$) or the basic MPIO:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18964&prodSeriesId=421492&prodNameId=421494&swEnvOID=1005&swLang=13&mode=2&taskId=135&swItem=co-54265-1

Re: Win2003 does not see VDISK's

Goossens_1 — Mon, 02 Mar 2009 14:06:05 GMT

ok, we are getting somewere....

2 optios:
- I can upgrade to the active/active firmware
- deinstall these MPIO versions and install the basic MPIO

what the best option ?

It is still a test environment (so no important data)

Re: Win2003 does not see VDISK's

Uwe Zessin — Mon, 02 Mar 2009 14:23:13 GMT

Active/active firmware implies a nice MMC plugin for multipath management and (mail) failure notification - best I have seen from the basic MPIO is some cryptic entries in the Windows event log.

Re: Win2003 does not see VDISK's

Goossens_1 — Mon, 02 Mar 2009 14:31:06 GMT

just wodering if I do need to upgrade other software as well if I go to active/active ?

or do I just get the benefits ... (eg. support for new dsiks etc ...)

Re: Win2003 does not see VDISK's

Víctor Cespón — Mon, 02 Mar 2009 15:46:03 GMT

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00627710/c00627710.pdf

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01608392/c01608392.pdf

If you upgrade to VCS 4.1xx you need Command View 7.01 or newer.

Disk model support is the same on both, all except 450 GB, 15K RPM and the 1TB, FATA that are not supported on EVA 3000/5000.

Re: Win2003 does not see VDISK's

Goossens_1 — Tue, 03 Mar 2009 08:21:26 GMT

ok deinstalled the wrong version of MPIO. Installed the correct one.

Windows 2003 (Enterprise) still does not see the disks.

Re: Win2003 does not see VDISK's

Víctor Cespón — Tue, 03 Mar 2009 08:35:25 GMT

What about Windows Device Manager? Do you see any "HP HSV110 SCSI Disk Device" under "Disk Drives"?
That is the raw vdisk seen through 4 paths. When you install MPIO, it hides them and creates one "HP HSV110 Multi-Path Disk Device" which is what you see then in Windows Disk Manager.

Re: Win2003 does not see VDISK's

Goossens_1 — Tue, 03 Mar 2009 10:15:04 GMT

no, I only see my OS disk and an existing SCSI array.

Under SCSI and RAID controllers:
- HP Storageworks EVA 5000
- Multipath support

Re: Win2003 does not see VDISK's

Uwe Zessin — Tue, 03 Mar 2009 12:40:27 GMT

That looks like basic connectivity is there and the vdisk presentation is not correct - can you supply a screen shot from the device manager (attach a .JPG - don't embedd in .DOC, please) ?