topic Re: EVA 4400 Disk Enclosure Upgrade in Disk Enclosures

EVA 4400 Disk Enclosure Upgrade

Ashraf El Mahdy — Sun, 24 May 2009 06:21:19 GMT

Do anyone know why controller hangs when adding new disk enclosure to the EVA 4400. the EVA FW 0900100. I Opened one loop and added the enclosure and it is working fine and i can see the new encl and the new disks. Once i added the second loop the whole storage hangs. and hosts disconnected.

Re: EVA 4400 Disk Enclosure Upgrade

Patrick Terlisten — Sun, 24 May 2009 06:44:58 GMT

Hello,

according to SPOCK it's supported if you use MSA A/A firmware and supported HBAs and switches.

Best regards,
Patrick

Re: EVA 4400 Disk Enclosure Upgrade

Ashraf El Mahdy — Sun, 24 May 2009 06:49:24 GMT

It is an EVA 4400 and once the new disk enclosure added to the EVA which has 2 disk enclosures the cotroller hangs and became unavailable.

Re: EVA 4400 Disk Enclosure Upgrade

Patrick Terlisten — Sun, 24 May 2009 08:58:44 GMT

Oh sorry, I posted my answer in the wrong thread. Ignore it. :)

Have you checked the loop state before you opened it??

Best regards,
Patrick

Re: EVA 4400 Disk Enclosure Upgrade

Ashraf El Mahdy — Sun, 24 May 2009 10:14:44 GMT

yes was ok.and when i opened one loop and connect the new encl it is ok too.
once i connect the sec ond loop to the new encl ... the EVA becomes unavailable. this is the issue

Re: EVA 4400 Disk Enclosure Upgrade

Patrick Terlisten — Sun, 24 May 2009 10:36:11 GMT

Hello,

was the new enclosure powered on?

Best regards,
Patrick

Re: EVA 4400 Disk Enclosure Upgrade

Ashraf El Mahdy — Sun, 24 May 2009 10:43:36 GMT

yes was powered on.

Re: EVA 4400 Disk Enclosure Upgrade

Uwe Zessin — Sun, 24 May 2009 10:51:11 GMT

XCS 09001000 is quite old and a number of improvements have been made since the first release. As the support for this version has been set to 'inactive' on 31 January 2009, an upgrade is recommended.

Re: EVA 4400 Disk Enclosure Upgrade

Ashraf El Mahdy — Sun, 24 May 2009 10:55:10 GMT

If upgrade is recommenedSo for which version because the latest versions have many issues.

and to add a disk enclosure i think it should go smoothas this eva could come with 2 or 3 or 4 disk encl . i think if we upgrade it from 2 disk encl to 4 disk encl it should go smooth.

please advise

Re: EVA 4400 Disk Enclosure Upgrade

Víctor Cespón — Sun, 24 May 2009 16:01:47 GMT

If it has firmare 09001000 that means it's old, and that means that it could have the old cables, with a plastic tab on the connector. Those cables cause trouble on the controllers when disconnected.

Also, after adding the enclosures to one loop, was it working OK?

Re: EVA 4400 Disk Enclosure Upgrade

Ashraf El Mahdy — Sun, 24 May 2009 17:21:40 GMT

You are right it has the old cables and the FW is old. But when i added it to one loop it was ok ( No HANG). Once i connected the second loop it hangs and it became unavailable.

So what is your advise?

Re: EVA 4400 Disk Enclosure Upgrade

Uwe Zessin — Sun, 24 May 2009 17:27:36 GMT

Sounds like you are talking about this advisory (I've found them on several EVAs - some even delivered in late 2008, but maybe they have been in stock for some time):

c01524604 - ADVISORY: HP StorageWorks 4400 Enterprise Virtual Array controller shutdown could affect availability

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01524604

Re: EVA 4400 Disk Enclosure Upgrade

Max Sorokin — Wed, 09 Sep 2009 06:41:44 GMT

Hi,

I have the same problem :) :
http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1369920

BR,
Max