topic Re: GetEventFileSC in Disk Enclosures

GetEventFileSC

rccmum — Tue, 23 Jun 2009 00:19:09 GMT

Hi,

Does anyone know how to read this file?

Can CommandView EVA read it? Does it provide more information than CV event log?

Thanks in advance.

Re: GetEventFileSC

Sameer_Nirmal — Tue, 23 Jun 2009 02:13:29 GMT

A tool called HP Navigator is used to read it but unfortunately it's HP internal tool.

Re: GetEventFileSC

Víctor Cespón — Tue, 23 Jun 2009 06:17:51 GMT

In Command View you can view the controller event log, there's a "details" button on each event. There you can see more information about each event.

Of course using HP internal tools let's you see more and makes it easier to sort or filter the events.

Re: GetEventFileSC

rccmum — Tue, 23 Jun 2009 14:52:22 GMT

Is HP Navigator available to the EVA customers?
Is this the only tool which can be used?

What more information one can get using Navigator compare to CV controller event log details?

Thanks

Re: GetEventFileSC

Uwe Zessin — Tue, 23 Jun 2009 16:12:51 GMT

> makes it easier to sort or filter the events.

True, but real EVA troubleshooting is not easy and should be done by people who do this daily. In most cases the EVA is under support by HP anyway, so give the file to the specialists
and do something better with your own time ;-)

Re: GetEventFileSC

B.K — Wed, 24 Jun 2009 08:10:17 GMT

Navigator is internal tool and can't given to Customers.

Re: GetEventFileSC

andy5454 — Wed, 24 Jun 2009 09:13:51 GMT

I work for a HP Reseller who has PSP status which gives us access to Navigator.If your reseller is a PSP for HP then they should have access to Navigator and might be able to help.

Though as someone said before, let the experts who do it all the time diagnose the problem.

Re: GetEventFileSC

rccmum — Wed, 24 Jun 2009 15:05:26 GMT

Too bad as there is no facility given atleast to read the file. I do understand that it would require an expert to make a sense of it but I just wanted to read it.

I guess it's not even possible to read it using another CV EVA, right?

Our reseller doesn't have PSP status so no help there.

Re: GetEventFileSC

Greybeard — Thu, 25 Jun 2009 08:11:07 GMT

hi, a great deal of the information is sent in real time to the nt application log on the CV server and can then be decoded from the SEA component of WEBES this will show you most of what Navigator shows, although it will take a while to get to grips with this free tool so may not be of use as a one off.

Re: GetEventFileSC

Uwe Zessin — Thu, 25 Jun 2009 09:57:44 GMT

> free tool

It's not really free, is it?
If you read the 'fine print' you will see that you are only allowed to use it if a service obligation (warranty or contract) exist. In that case you can call the experts anyway ;-)

Re: GetEventFileSC

rccmum — Thu, 25 Jun 2009 14:56:25 GMT

I did use SEA. However it didn't show anything. Maybe I didn't use it right way? I did renamed the file with ".evt" extension to include in SEA.

Can someone tell me how SEA can be used with this file?

Thanks.

Re: GetEventFileSC

rccmum — Mon, 29 Jun 2009 22:32:51 GMT

Anyone?

Re: GetEventFileSC

Sameer_Nirmal — Fri, 10 Jul 2009 15:36:37 GMT

Are you using standalone version of Webes?
If yes, it won't help to read this file.

I think, you would need the Navigator to read it.

As said before, you can see the events information in the CV EVA.