topic Re: MA8000 with Controller HSG80 Error in Disk Enclosures

MA8000 with Controller HSG80 Error

Waelkhalil_1 — Wed, 01 Jul 2009 17:05:51 GMT

Hi All,
I have a storage MA8000 with Controller HSG80 and 28 disks in 2 disk enclousers , connectted to 2 Alpha ES45 servers..today's morning the DB was down, i found that there is 3 H.D.D's showning continous failure ,also all the oracle mount points are not accessibale,i restart the storage controller and disk enclousers and also the Alpha servers, the system came back..but the 3 H.D.D's sitll showing failure blinking red...show other 3 H.D.D's showing red but not continous like the other 3...
i got the following error many times while i am accessing the command tool of the stoarage...

Cache battery is near its end of life, it should be replaced SOON. Run frutil-
to replace.
Mirror cache battery is near its end of life, it should be replaced SOON. Run-
frutil to replace.

how i can clear the disk's Errors to avoid a storage problem again....
also did the above Cache battery error can cause the above problem....

attached some show outputs....

Re: MA8000 with Controller HSG80 Error

marsh_1 — Wed, 01 Jul 2009 17:34:40 GMT

hi,

if you've got an hp contract place a call now and get your batteries and failed disks replaced before any more wheels come off. perhaps some closer monitoring of your storage would help . have you run fmu and checked the recent errors ?

hth

Re: MA8000 with Controller HSG80 Error

Waelkhalil_1 — Wed, 01 Jul 2009 18:52:32 GMT

thanks Mark,

the problem that this storage is old and we didn't have any support from hp to it...

i didn't run fmu

but also i got the following errors:

HSG>
%CER--HSG> --11-JUL-2009 12:37:10-- Cache battery is near its end of life, it-
should be replaced SOON. Run frutil to replace.
%CER--HSG> --11-JUL-2009 12:37:10-- Mirror cache battery is near its end of-
life, it should be replaced SOON. Run frutil to replace.
HSG>

%EVL--HSG> --11-JUL-2009 12:37:12-- Instance Code: 02892301
Template: 18.(12)
Occurred on 11-JUL-2009 at 12:37:10
Power On Time: 3. Years, 167. Days, 12. Hours, 7. Minutes, 37. Seconds
Controller Model: HSG80
Serial Number: ZG33201637 Hardware Version: E16(2E)
Software Version: V87F-1(BB)
Memory Address: 20000000
Instance Code: 02892301
HSG>

%EVL--HSG> --11-JUL-2009 12:37:12-- Instance Code: 028A2301
Template: 18.(12)
Occurred on 11-JUL-2009 at 12:37:10
Power On Time: 3. Years, 167. Days, 12. Hours, 7. Minutes, 37. Seconds
Controller Model: HSG80
Serial Number: ZG33201637 Hardware Version: E16(2E)
Software Version: V87F-1(BB)
Memory Address: 50000000
Instance Code: 028A2301

shall i run fmu from the HSG> prompt ?

Re: MA8000 with Controller HSG80 Error

Uwe Zessin — Thu, 02 Jul 2009 03:45:58 GMT

Instance Code: 028A2301 = The CACHE backup battery is near end of life.

You need new batteries, new disk drives and somebody qualified to replace the parts.

Re: MA8000 with Controller HSG80 Error

Greybeard — Tue, 07 Jul 2009 10:04:52 GMT

Hi, this may not be a long term solution but I have seen disks in these systems appear failed but when putting them back into service they work fine so it may be worth a go.
DELETE FAILEDSETS DISK20200
ADD SPARESETS disk-name
Do one at a time and let the unit sort itself out.

as for the battery issue, I've at least one customer who has been ignoring this message for at least a year and has had 10 disks enter the failedset, only 4 were really dead and all data was recovered so don't despair just yet ;-)