Problem with MSA500 G2 array

Jukka Tainio — Tue, 08 Sep 2009 06:40:59 GMT

Hi,

I Have a problem with HP MSA500 G2 array which is connected to a Intel Server with Compaq 5300 smart array controller.

All the commands I try to give to the array result with the same error:

Error: Could not clear configuration. Please check your configuration for
possible hardware or configuration problems. Use the "show" command on
devices to show additional details about the configuration.

What can be wrong?

here are the infos from 'show', 'show config' and 'version' commands.

Operating system is Debian.

=> show

MSA500 at M062KF313H
Bus Interface: SCSI
Serial Number: P353C0JX3QJ003
Chassis Serial Number: M062KF313H
Chassis Name: M062KF313H
RAID 6 (ADG) Status: Enabled
Controller Status: Not OK
Chassis Slot: 1
Hardware Revision: Rev A
Firmware Version: 1.80
Rebuild Priority: Medium
Expand Priority: Medium
Surface Scan Delay: 0 sec
Cache Board Present: True
Cache Status: Not Configured
Accelerator Ratio: 50% Read / 50% Write
Read Cache Size: 0 MB
Write Cache Size: 0 MB
Total Cache Size: 128 MB
Chassis Slot 1 Battery Info
Battery Pack Count: 1
Battery Status: OK
Host Bus Adapter Slot: Slot Unknown
SATA NCQ Supported: False

=> show config

MSA500 at M062KF313H (sn: P353C0JX3QJ003, csn: M062KF313H)

unassigned

physicaldrive 1:1 (box 1:bay 1, Parallel SCSI, 36.4 GB, OK)
physicaldrive 1:2 (box 1:bay 2, Parallel SCSI, 36.4 GB, OK)
physicaldrive 1:3 (box 1:bay 3, Parallel SCSI, 36.7 GB, OK)
physicaldrive 1:4 (box 1:bay 4, Parallel SCSI, 36.4 GB, OK)
physicaldrive 1:5 (box 1:bay 5, Parallel SCSI, 36.4 GB, OK)
physicaldrive 1:6 (box 1:bay 6, Parallel SCSI, 36.4 GB, OK)
physicaldrive 1:7 (box 1:bay 7, Parallel SCSI, 36.4 GB, OK)
physicaldrive 1:8 (box 1:bay 8, Parallel SCSI, 36.4 GB, OK)
physicaldrive 1:9 (box 1:bay 9, Parallel SCSI, 18.2 GB, OK)
physicaldrive 1:10 (box 1:bay 10, Parallel SCSI, 18.2 GB, OK)
physicaldrive 1:11 (box 1:bay 11, Parallel SCSI, 18.2 GB, OK)
physicaldrive 1:12 (box 1:bay 12, Parallel SCSI, 18.2 GB, OK)
physicaldrive 1:13 (box 1:bay 13, Parallel SCSI, 18.2 GB, OK)
physicaldrive 1:14 (box 1:bay 14, Parallel SCSI, 18.2 GB, OK)

=> version

ACU CLI Version: 7.80-3.0
SoulAPI Version: 4.5-15

Re: Problem with MSA500 G2 array

Jukka Tainio — Tue, 08 Sep 2009 06:45:14 GMT

The error on the message was from 'clear' command, here are errors from few other commands:

=> create type=ld drives=1:1,1:2,1:3,1:4,1:5,1:6,1:7,1:8 raid=1+0

Error: This operation is not supported with the current configuration. Use the
"show" command on devices to show additional details about the
configuration.

=> modify chassisname="Test"

Error: This operation is not supported with the current configuration. Use the
"show" command on devices to show additional details about the
configuration.

topic Problem with MSA500 G2 array in Disk Enclosures

Problem with MSA500 G2 array

Re: Problem with MSA500 G2 array