topic Re: MSA fc2012 - SMART error in Disk Enclosures

MSA fc2012 - SMART error

CMP — Fri, 20 May 2011 13:22:24 GMT

Good afternoon,

I have replaced a failed hard drive in the MSA fc2012 storage array. It's rebuilt the RAID ok.

I'm now getting the following error in the event log, yet no other errors are showing in the admin portal for the MSA. Does this indicate the drive doesn't have SMART capability?

C 05-20 13:42:07 314 A3714 FRU type: drive, problem: encl 0 deviceID 0. Vendor: ATA Product ID: ST3750330NS , S/N: 9QK2QGAW rev: 300F. Related event ID: 3713, type: 55

W 05-20 13:42:07 55 A3713 Disk drive (Channel:0 ID:0 SN:9QK2QGAW Encl:0 Slot:0) reported a SMART event sense key:No Sense(00h) ASC:5Dh ASCQ:10h hardware impending failure general hard drive failure Info:00000000

C 05-20 13:41:55 314 B1669 FRU type: drive, problem: encl 0 deviceID 0. Vendor: ATA Product ID: ST3750330NS , S/N: 9QK2QGAW rev: 300F. Related event ID: 1668, type: 55

W 05-20 13:41:55 55 B1668 Disk drive (Channel:0 ID:0 SN:9QK2QGAW Encl:0 Slot:0) reported a SMART event sense key:No Sense(00h) ASC:5Dh ASCQ:10h hardware impending failure general hard drive failure Info:00000000

Kind regards

Chris

Re: MSA fc2012 - SMART error

Johan Guldmyr — Fri, 20 May 2011 14:13:32 GMT

Hi,

5D/10 D B HARDWARE IMPENDING FAILURE GENERAL HARD DRIVE FAILURE

http://www.t10.org/lists/asc-num.htm#ASC_5D

this is a predictive error - check condition. Guess it is SMART capable to be able to send those kind of messages.

Re: MSA fc2012 - SMART error

CMP — Fri, 20 May 2011 14:30:34 GMT

Thanks for your reply!

A brand new drive predicting failure already. That's great.

Are there any utilities within the MSA to check the actual drive integrity?

Thanks

Re: MSA fc2012 - SMART error

SUBHAJIT KHANBARMAN_1 — Fri, 20 May 2011 14:30:41 GMT

Hi,

Yes SMART feature is enabled. So you are getting those messages.

Can I request you to share the store.logs file?

Please find the procedure,

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=120&prodSeriesId=3687115&prodTypeId=12169&objectID=c01907232

Re: MSA fc2012 - SMART error

Johan Guldmyr — Fri, 20 May 2011 14:33:44 GMT

There is one to verify a vdisk integrity (don't know if there is one to check one specific disk) - you should be very careful with it and only use that if HP support asks you to.

Re: MSA fc2012 - SMART error

CMP — Fri, 20 May 2011 14:39:13 GMT

Hi,

Attached is the store.log file.

Please let me know if you find anything interesting.

Many thanks

Chris

Re: MSA fc2012 - SMART error

SUBHAJIT KHANBARMAN_1 — Fri, 20 May 2011 17:26:34 GMT

Can you please confirm when you have replaced the drive at the location Enc 0 Slot 0?

I have seen there are multiple medium errors for the locations with serial number,

S/N: 9QK2QGAW Enc 0 Slot 0

S/N: 9QK0R43S Enc 0 Slot 8

S/N: 9QK0QR57 Enc 0 Slot 2

S/N: 9QK0L6W5 Encl:0 Slot:4

I hope you need to replace these drives one by one.

I would suggest to log a case with HP and proceed.

Re: MSA fc2012 - SMART error

Johan Guldmyr — Fri, 20 May 2011 17:28:21 GMT

Ouch. Get a backup while you're at it :/