topic Re: Can't add enclosure to teh EVA4400 in Disk Enclosures

Can't add enclosure to teh EVA4400

Max Sorokin — Tue, 08 Sep 2009 17:14:54 GMT

Hi All,

We stuck in big trouble with adding new M6412 drive enclosures to our EVA4400.
Currently we have configuration:
EVA4400 2C2D, we need to add new M6412 enclosure.

We uses manual:
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01419085/c01419085.pdf?jumpid=reg_R1002_USEN

We connect new enclosure, power on the system, but EVA did not completely start up, and new ID was not added to the new enclosure, it still 00, instead 03.
We repeat this steps many times, but result was the same.
In attachment the is controller event log.

Please help, it's urgent.

Thanks in Advance,
Max

Re: Can't add enclosure to teh EVA4400

Max Sorokin — Tue, 08 Sep 2009 17:16:18 GMT

In this attachment you can find controller termination event log.

Re: Can't add enclosure to teh EVA4400

Max Sorokin — Tue, 08 Sep 2009 17:18:11 GMT

In this attachment you can find controller event log.

Re: Can't add enclosure to teh EVA4400

Ashraf El Mahdy — Wed, 09 Sep 2009 06:49:38 GMT

Hi Max,

The solution is to upgrade the EVA controller FW to 09006000 at least.If you have FW 09001000 you should go in 2 steps.

I can send you the Action Plan if you need.

Re: Can't add enclosure to teh EVA4400

Max Sorokin — Wed, 09 Sep 2009 07:06:06 GMT

Hi Ashraf,

It will be nice sending me this plan :)

BR,
Max

Re: Can't add enclosure to teh EVA4400

Max Sorokin — Wed, 09 Sep 2009 07:45:48 GMT

Ashfar,

My e-mail is max@bit.lv, you can send action plan to this e-mail.

BR,
Max

Re: Can't add enclosure to teh EVA4400

Albatross — Thu, 10 Sep 2009 20:53:16 GMT

Hi,

Ashraf El Mahdy, may you please post the plan to the thread?

Thanks a lot in advance,

Albatross

Re: Can't add enclosure to teh EVA4400

Max Sorokin — Mon, 14 Sep 2009 09:27:18 GMT

We solve this problems with updating firmware to the version: xcs_09522000.