topic Re: MSA70 in Disk Enclosures

MSA70

Robin_37 — Sun, 09 May 2010 06:51:38 GMT

Hi we get the following error during server startup,

Error 1733-Slot 4 Drive Array Storage Enclosure Firmware upgrade problem detected.

PORT 1E :BOX1 Unable to Read firmware Version of one or more ...

MSA 70 is connected directly to DL380 G5 server using P800 SAS controller. we tried upgrading firmware using Latest FW cd 9.0. but still we get the message during startup.

Please Help

Regards

Robin

Re: MSA70

P Muralidhar Kini — Sun, 09 May 2010 09:47:28 GMT

Hi Robin,

If you look up for the description for this problem,

Problem:
1733-Slot z Drive Array - Storage Enclosure Firmware Upgrade Problem Detectecd

Possible Cause:
An incorrect enclosure firmware version is installed or an enclosure firmware
upgrade is needed

Action:
* Upgrade the enclosure firmware and the controller firmware.
* If the problem persists then replace the enclosure components.

Have you upgraded both the enclosure firmware and the controller firmware ?

Regards,
Murali

Re: MSA70

Robin_37 — Mon, 10 May 2010 04:17:46 GMT

Re: MSA70

Robin_37 — Mon, 10 May 2010 04:18:10 GMT

Hi Robin,

Dear Murali

As i mentioned we tried upgrading the FW but the firmware CD not able to detect the MSA70. we have done the upgrade for P800 controller.
Let me try replaceing the Backplane board

Regards

Robin

Re: MSA70

Robin_37 — Mon, 10 May 2010 04:20:13 GMT

We will replace the MSA70 parts and then try to upgrade