topic EVA 3000 restarting in Disk Enclosures

EVA 3000 restarting

daanj — Tue, 15 Mar 2011 08:33:42 GMT

Hello
Our EVA3000 both controllers restarted for the 3rd time in the last 2 months. Without any previous warning.
In logs I've found entry from just before restart. 5 times the same info and then reboot.
What can it be?

Re: EVA 3000 restarting

Johan Guldmyr — Tue, 15 Mar 2011 08:58:33 GMT

Hey!

Well that .txt only said that there were some dropped frames.
Probably because the controllers tried to send frames to each other but the other one was down, or something like that.

What does it say in the termination event log?

That is probably more interesting than the controller event log - although you should be able to see the termination code in there.

Do they both restart and then come back up fine? No errors in Command View?

Re: EVA 3000 restarting

daanj — Tue, 15 Mar 2011 10:21:52 GMT

In fact it looked like this, attached docs

Re: EVA 3000 restarting

daanj — Tue, 15 Mar 2011 10:22:53 GMT

and second doc

Re: EVA 3000 restarting

Johan Guldmyr — Tue, 15 Mar 2011 10:40:24 GMT

04080582 - last gasp termination - in termination log
0400031c - hsv100 terminated due to unrecoverable event .. initiated via the SSMI. - in controller event log

An HSV100 controller has detected loop receiver failures. Interesting.

Looks like it starts with some disk timeouts and then it reboots.

It would be nice to see the termination code (maybe you can get it by clicking "more details" on the termination on #42.

Maybe that would tell us more?

In the controller event log, the first errors on the 15th about disk timeouts, does the more details say which disk? Always the same?

Do you still have a contract on this?

Just based on the timeouts it could be a disk not playing nice, io-module problem, firmware?, or whatever really.

Re: EVA 3000 restarting

Víctor Cespón — Tue, 15 Mar 2011 14:04:38 GMT

Can you get the full Controller Event log compressed and uploaded here?

View events - controller event log - get log file

Re: EVA 3000 restarting

daanj — Tue, 15 Mar 2011 21:21:00 GMT

Logs attached

Re: EVA 3000 restarting

Víctor Cespón — Wed, 16 Mar 2011 08:06:24 GMT

EVA3000 Firmware 4100

2011-feb-21 06:04:22 EVA shutdown
2011-feb-21 06:24:16 Restart
2011-mar-15 02:58:20 Controller 32ec restarts
2011-mar-15 03:11:01 Controller 32e0 restarts
2011-mar-15 03:11:15 Both controllers up
2011-mar-15 03:11:17 32e0 Termination code: 0x04080582
2011-mar-15 03:11:18 32ec Termination code: 0x420c0184 (TC:0x420c0184 (*Unknown build context received in remote SCSI MFC build routine.*));

Installed Command View 9.3 recently?
If yes, open a case with your local HP support. I cannot publish more details on a public forum.

Re: EVA 3000 restarting

daanj — Wed, 16 Mar 2011 20:56:08 GMT

Yes, CV 9.3 is there for about 1,5 month now. We don't have HP support anymore.
If its not public information maybe You can send some more information about reason or if it can be fixed to daan1@wp.pl

Re: EVA 3000 restarting

daanj — Thu, 17 Mar 2011 13:01:00 GMT

Required Information acquired