topic Re: MSA 2324fc G2 - Unable to Authenticate Login, Try again. in Disk Enclosures

MSA 2324fc G2 - Unable to Authenticate Login, Try again.

MadanjitB — Tue, 31 Jan 2012 12:43:57 GMT

Hi,

I have the above mentioned storage unit and can no longer access the SMU using all the user accounts. (admin, manage, ftp). I also don't have the serial cable that came with the unit. Can anyone assist urgently.

Thanks in advance,

Brandon

Re: MSA 2324fc G2 - Unable to Authenticate Login, Try again.

Johan Guldmyr — Tue, 31 Jan 2012 15:14:41 GMT

Try via ssh/telnet.

Re: MSA 2324fc G2 - Unable to Authenticate Login, Try again.

hvhari — Wed, 01 Feb 2012 06:56:34 GMT

I have come across this earlier and restarting the controller helped to fix it. You can telnet/ssh to the other controller (eg. controller B IP Address) and do this.

HP Guided Troubleshooting has the steps to do restart of controllers. Please refer linke below.

www.hp.com/support/hpgt

Re: MSA 2324fc G2 - Unable to Authenticate Login, Try again.

MadanjitB — Thu, 02 Feb 2012 15:25:00 GMT

Unfortunately I cannot telnet/SSH or even connect to the CLI port at the back. Basically the only option is to pull the power. I cannot do this cause I don't know how reliable this is or whether it will even fix the issue.

Re: MSA 2324fc G2 - Unable to Authenticate Login, Try again.

Johan Guldmyr — Thu, 02 Feb 2012 16:14:41 GMT

Can you not ssh/telnet in to either of the two controllers?

If you do not want to shut down the MSA forcefully, the only option left I see is to acquire the serial cable.

Restarting the management controllers(mc) via the CLI might be enough to fix this problem.

Re: MSA 2324fc G2 - Unable to Authenticate Login, Try again.

jonl355 — Wed, 27 Aug 2014 18:00:27 GMT

I know this is an old post but I felt compelled to respond incase anyone else finds it. Had this problem and this is how I resolved it:

1. connect to controller with HTTPS://IPofController.

2. at the certificate warning, click "Continue...". The logon screen appears.

3. change the url to HTTP://IPofController and press enter. You can now login successfully.

Hope it helped.

Jon

Re: MSA 2324fc G2 - Unable to Authenticate Login, Try again.

Joe_Johnson — Wed, 08 Oct 2014 16:30:36 GMT

Thanks! Saved me a lot of trouble.

Re: MSA 2324fc G2 - Unable to Authenticate Login, Try again.

Andrew44 — Fri, 10 Oct 2025 07:35:24 GMT

i have this problem to, but you solution doesn't work in my case.

i created discussion:

https://community.hpe.com/t5/msa-storage/msa2324i-unable-to-login/m-p/7244769#M18432