SSA 70 Firmware Update Problem

AndrewSmith1066 — Wed, 27 Nov 2013 20:26:53 GMT

Hi,

I have a C7000 with a mix of blades in. The Blades are powered off.

I have been trying to use the VSM to update the Firmware on a SSA 70. I'm failing. I get an error

452 A communication failure has occurred in Storage Enclosure at Port:51 Box:1.

We have 2 SSA 70's it happens exactly the same on both chasis.

The chasis has 2 HP 6Gb SAS BL Switchs both using FW 4.10

If I go to the active switch and select update storage enclosure firmware the upload begins and then pretty much immediately quits. I am trying to use

http://tinyurl.com/lnygtec

=> switch local show config detail

Switch in Interconnect Bay: 5

Management Software Version: 3.5.5.0

Location: Local

Enclosure Logical ID: 500143801018D190

Domain A Zone Manager State: Ready

Domain B Zone Manager State: Ready

Redundancy State: VSM Active

Physical Removal Needed: No

Reset Needed after Flash: No

SEP Flash Deferred: No

Management IP Address: 10.62.0.45

Hostname: VSM-1CC1DE8B269F

MAC Address: 1c:c1:de:8b:26:9f

SNMP Port: 161

IP Configuration: DHCP - Automatic

Port Count: 8

CPLD Version: 3

Port Splitting Mode: Disabled

Multi-Initiator Mode: Disabled

Part Number: BK763A

Serial Number: TWT114VXXX

SEP Address: 500143801018D191

Firmware Version: 4.10

Product: HP 6G SAS BL SWH

Vendor ID: HP

SEP Address: 500143801018D193

Firmware Version: 4.10

Product: HP 6G SAS BL SWH

Vendor ID: HP

Overall Status: OK

UID LED: OFF

SAS Switch Port: 51(Not Zoned)

Zoning Status: OK

Presence: Present

Attached Device Type: Storage Enclosure

Product ID: SSA 70

Attached Device Firmware Version: 2.68

Enclosure Logical ID: 5001438006D31580

LED Status: Green

Status: OK

SAS Switch Port: 52

Zoning Status: OK

Presence: Present

Attached Device Type: Storage Enclosure

Product ID: D2700 SAS AJ941A

Attached Device Firmware Version: 0146

Enclosure Logical ID: 5001438016B932C0

LED Status: Green

Status: OK

SAS Switch Port: 53(Not Zoned)

Zoning Status: OK

Presence: Absent

LED Status: Off

Status: OK

SAS Switch Port: 54(Not Zoned)

Zoning Status: OK

Presence: Absent

LED Status: Off

Status: OK

SAS Switch Port: 55(Not Zoned)

Zoning Status: OK

Presence: Present

Attached Device Type: Storage Enclosure

Product ID: SSA 70

Attached Device Firmware Version: 2.68

Enclosure Logical ID: 50001C1071540400

LED Status: Green

Status: OK

SAS Switch Port: 56(Not Zoned)

Zoning Status: OK

Presence: Absent

LED Status: Off

Status: OK

SAS Switch Port: 57(Not Zoned)

Zoning Status: OK

Presence: Absent

LED Status: Off

Status: OK

SAS Switch Port: 58(Not Zoned)

Zoning Status: OK

Presence: Absent

LED Status: Off

Status: OK

Storage Enclosure: SSA 70 , PortBox=51:1 (Communication Failure)

Model: SSA 70

Bay Count: 0

Domain A Box: 1

Domain A Port: 51

Connected Expander: Expander 1

Enclosure Logical ID: 5001438006D31580

Zoning Capable: False

Domain A High Performance Connection: In Use

Overall Status: Communication Failure

Temperature Sensors(Items: , Overall Status: )

Fan Bays(Items: , Overall Status: )

Power Supply Bays(Items: , Overall Status: )

Storage Enclosure: HP D2700 Disk Enclosure, PortBox=52:1,62:1 (OK)

Model: D2700 SAS AJ941A

Serial Number: CN8132PXXX

Domain A Vendor ID: HP

Bay Count: 25

Fan Bay Count: 2

Power Supply Bay Count: 2

Temperature Sensor Count: 4

Domain A Box: 1

Domain A Port: 52

Domain B Box: 1

Domain B Port: 62

Domain B Path: 62:1

Connected Expander: Expander 1

Enclosure Logical ID: 5001438016B932C0

Zoning Capable: True

Domain A Firmware Version: 0146

Domain B Firmware Version: 0146

Domain A High Performance Connection: Not in Use

Domain B High Performance Connection: Not in Use

Unit ID (UID) Light: Off

Overall Status: OK

Temperature Sensors(Items: 4, Overall Status: OK)

Location: Sensor 1 Port A temperature sensor(OK, 34C)

Location: Sensor 2 Port B temperature sensor(OK, 35C)

Location: Sensor 3 Midplane temperature sensor(OK, 29C)

Location: Sensor 4 Midplane temperature sensor(OK, 29C)

Fan Bays(Items: 2, Overall Status: OK)

Bay: 1(Occupied, OK, 7940RPM, 40% of Max, Hot Swappable - Yes)

Bay: 2(Occupied, OK, 7670RPM, 40% of Max, Hot Swappable - Yes)

Power Supply Bays(Items: 2, Overall Status: OK)

Bay: 1(Occupied, OK, Hot Swappable - Yes)

Bay: 2(Occupied, OK, Hot Swappable - Yes)

Bay: 1, 52:1:1, Empty, Zoning OK

Bay: 2, 52:1:2, Empty, Zoning OK

Bay: 3, 52:1:3, Empty, Zoning OK

Bay: 4, 52:1:4, Empty, Zoning OK

Bay: 5, 52:1:5, Empty, Zoning OK

Bay: 6, 52:1:6, Empty, Zoning OK

Bay: 7, 52:1:7, Empty, Zoning OK

Bay: 8, 52:1:8, Empty, Zoning OK

Bay: 9, 52:1:9, Empty, Zoning OK

Bay: 10, 52:1:10, Empty, Zoning OK

Bay: 11, 52:1:11, Empty, Zoning OK

Bay: 12, 52:1:12, Empty, Zoning OK

Bay: 13, 52:1:13, Empty, Zoning OK

Bay: 14, 52:1:14, Empty, Zoning OK

Bay: 15, 52:1:15, Empty, Zoning OK

Bay: 16, 52:1:16, Empty, Zoning OK

Bay: 17, 52:1:17, Empty, Zoning OK

Bay: 18, 52:1:18, Empty, Zoning OK

Bay: 19, 52:1:19, Empty, Zoning OK

Bay: 20, 52:1:20, Empty, Zoning OK

Bay: 21, 52:1:21, Empty, Zoning OK

Bay: 22, 52:1:22, Empty, Zoning OK

Bay: 23, 52:1:23, Empty, Zoning OK

Bay: 24, 52:1:24, Empty, Zoning OK

Bay: 25, 52:1:25, Empty, Zoning OK

Storage Enclosure: SSA 70 , PortBox=55:1,65:1 (Communication

Failure)

Model: SSA 70

Bay Count: 0

Domain A Box: 1

Domain A Port: 55

Domain B Box: 1

Domain B Port: 65

Domain B Path: 65:1

Connected Expander: Expander 2

Enclosure Logical ID: 50001C1071540400

Zoning Capable: False

Domain A High Performance Connection: In Use

Domain B High Performance Connection: In Use

Overall Status: Communication Failure

Temperature Sensors(Items: , Overall Status: )

Fan Bays(Items: , Overall Status: )

Power Supply Bays(Items: , Overall Status: )

Any ideas what I'm doing wrong?

Thanks

Re: SSA 70 Firmware Update Problem

Robert_Jewell — Fri, 29 Nov 2013 20:32:40 GMT

Your problem may be due to the "SSA70" controllers you have. I dont think they are compatible in the SAS switch environment. See these posts for more info on a similar problem:

http://h30499.www3.hp.com/t5/Disk-Array/Hp-6g-BL-Sas-switch-can-t-see-MDS600/m-p/6215457#.Upj5H8TbOQo

http://h30499.www3.hp.com/t5/Disk-Array/3G-SAS-switch-to-MDS600-unable-to-connect-due-to-SSA70-path/m-p/6211763#M46690

-Bob

Re: SSA 70 Firmware Update Problem

AndrewSmith1066 — Tue, 03 Dec 2013 22:58:36 GMT

Thanks for your help. It looks like we need updated contollers.

topic Re: SSA 70 Firmware Update Problem in Disk Enclosures

SSA 70 Firmware Update Problem

Re: SSA 70 Firmware Update Problem

Re: SSA 70 Firmware Update Problem