topic Re: DL380 Not clearing a predictive drive failure in Disk Enclosures

DL380 Not clearing a predictive drive failure

Michael Powers — Mon, 09 Dec 2002 15:38:12 GMT

I had a drive got bad in a DL380. I replaced the drive but the error remains. This is the third drive so I know it wasn't a bad replacement. How can I clear this error. I have already cleared NVRAM.

Re: DL380 Not clearing a predictive drive failure

Janine Bertolo — Mon, 09 Dec 2002 16:52:04 GMT

Hi Michael;

How exactly is the server reporting a failed drive?

If you continue to get red LEDs on the hards drives even after replacing them, it's probably the drive cage backplane that's the problem.

If the server is reporting pre-imminent drive failure, you should apply the monitoring and performance patch for hard drives, SP16373 from http://h18007.www1.hp.com/support/files/server/us/download/10468.html

Hope this helps,

Janine Bertolo

Re: DL380 Not clearing a predictive drive failure

Michael Powers — Mon, 09 Dec 2002 16:55:04 GMT

Everything looks fine on the server. Drive lights green and blink as the raid 1 should. IM7 reports the failure. I'll check out the patch.

Re: DL380 Not clearing a predictive drive failure

Janine Bertolo — Mon, 09 Dec 2002 16:59:57 GMT

What exact error is CIM7 reporting?

You may have to mark the error as repaired, although clearing NVRAM should clear the management log too...

How did you clear NVRAM?

jb

Re: DL380 Not clearing a predictive drive failure

Michael Powers — Mon, 09 Dec 2002 17:38:06 GMT

Physical Drive - Port 2 Drive 0 17361MB
Status: Predictive Failure Action: Replace SMART Drive

The error in the log has been cleared. Looks like SP16373 will fix the problem. I need to wait to reset the server tonight.

Re: DL380 Not clearing a predictive drive failure

Michael Powers — Tue, 10 Dec 2002 21:21:58 GMT

Well I ran the SP15373 on the server last night. It did not clear the error. Any other ideas?