topic Re: DS2300 reporting temperature difference via EMS in Disk Enclosures

DS2300 reporting temperature difference via EMS

Sunil Kumar K.U. — Mon, 03 Feb 2003 08:42:57 GMT

Hello all,

I have a ds2300 connected to an rp2370 server running HPUX 11.0. The ds2300 has one Bus Control Card.

EMS keeps reporting messages which gives the below details.
CURRENT MONITOR DATA:

Event Time..........: Sat Feb 1 16:09:51 2003
Severity............: MAJORWARNING
Monitor.............: dm_ses_enclosure
Event #.............: 306
System..............: dicuxac

Summary:
Enclosure at hardware path 0/4/0/0.15.0 : Hardware failure

Description of Error:

One of the two temperature sensors on the enclosure services controller in
slot A is reporting inconsistent data.

Probable Cause / Recommended Action:

One of the two temperature sensors on this controller card is reporting a
status different enough from the other temperature sensors on the other
controller card in the enclosure to indicate the temperature sensor may be
failing. Inspect/verify the controller card.

User Defined Annotation: .

Additional Event Data:
System IP Address...: 192.168.12.13
Event Id............: 0x3e3bb90f00000000
Monitor Version.....: B.01.00
Event Class.........: I/O
Client Configuration File...........:
/var/stm/config/tools/monitor/default_dm_ses_enclosure.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: 9000/800
OS Version......................: B.11.00
System Serial Number............: unavailable
System Software ID..............: unavailable
EMS Version.....................: A.03.20
STM Version.....................: A.31.00
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/dm_ses_enclosure.htm#306

v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S v-v-v-v-v-v-v-v-v-v-v-v-v

Component Data:
Physical Device Path...: 0/4/0/0.15.0
Firmware Version.......: HP16
Serial Number..........: R28RL1649182
Inquiry Product ID.....: A6491A
Inquiry Vendor ID......: HP

The BCC was replaced, but the message persists. Has anybody faced similar problems?

Thanks in advance for the replies.

Regards/Sunil Kumar

Re: DS2300 reporting temperature difference via EMS

Eugeny Brychkov — Mon, 03 Feb 2003 10:07:22 GMT

Sunil,
this event is erroneous because your DS2300 has only one controller installed. You have some options to stop event spamming:
- install second controller (take that one you replaced and install it as second controller);
- supress these events in ems (set it up to ignore this #306 event);
- live with it until new BCC firmware will be released
Eugeny

Re: DS2300 reporting temperature difference via EMS

Sunil Kumar K.U. — Mon, 03 Feb 2003 13:30:01 GMT

Hello Eugeny,

Thank you very much for the reply. I'm releived to know that there is no real failure and the event reporting is erroneous.

Looks like the firmware for ds2300 BCC is not available on the net. The option left to me is to suppress the reporting for event #306. Can anybody point to a document explaining this procedure?

Thanks in advance for the replies.

Reagrds/Sunil Kumar

Re: DS2300 reporting temperature difference via EMS

Eugeny Brychkov — Mon, 03 Feb 2003 13:51:04 GMT

Answer is already in your original post :o)
Get the file /var/stm/config/tools/monitor/default_dm_ses_enclosure.clcfg and find this event. Modify string as needed. I'm do not know if you need to restart monitor (you can use monconfig)
Eugeny

Re: DS2300 reporting temperature difference via EMS

Sunil Kumar K.U. — Sat, 08 Feb 2003 10:23:25 GMT

Hello Eugeny,

Thank you very much for your help. As you said I connected the second BCC and observed that the teperature is detected properly (i used /opt/sanmgr/commandview/client/sbin/cvui fir this). Also the error reporting by EMS also stopped.

As of now I have disabled the event #306 in /var/stm/config/tools/monitor/default_dm_ses_enclosure.clcfg .

Hope there will be a new release of the BCC firmware immediately!

Once again thank you for your help.

Best Regards,
Sunil Kumar