https://community.hpe.com/t5/optical-jukeboxes-and-drives/juke-box-20xt/m-p/2760880#M226 When I try to access my jukebox using My computer Icon on 2000 advance server, I get en error saying the device is empty but is NOT, all test come up ok but I can not access the optical drive. Can anyone please help me here? RenzoP@Cox.net Wed, 10 Jul 2002 10:26:46 GMT Renzo_2 2002-07-10T10:26:46Z https://community.hpe.com/t5/optical-jukeboxes-and-drives/juke-box-20xt/m-p/2760880#M226 When I try to access my jukebox using My computer Icon on 2000 advance server, I get en error saying the device is empty but is NOT, all test come up ok but I can not access the optical drive. Can anyone please help me here? RenzoP@Cox.net Wed, 10 Jul 2002 10:26:46 GMT https://community.hpe.com/t5/optical-jukeboxes-and-drives/juke-box-20xt/m-p/2760880#M226 Renzo_2 2002-07-10T10:26:46Z https://community.hpe.com/t5/optical-jukeboxes-and-drives/juke-box-20xt/m-p/2760881#M227 Hello Renzo,<BR />Am I correct that you are attempting to use "Removeable Storage Service"?<BR /><BR />If not please explain what you're using under my computer and what's telling you the device is empty.<BR /><BR />If you are using RSM I would not expect it to work as this is not one of the supported devices for RSM.<BR /><BR />One other place to look under Computer Management/devices is drives... see if the drives are present there.<BR /><BR />Also, if RSM is enabled I would recommend disabling it.<BR /><BR />Thanks,<BR />John Wed, 17 Jul 2002 19:58:29 GMT https://community.hpe.com/t5/optical-jukeboxes-and-drives/juke-box-20xt/m-p/2760881#M227 John Griffith_3 2002-07-17T19:58:29Z