https://community.hpe.com/t5/optical-jukeboxes-and-drives/mid-range-jukebox-problem/m-p/3355390#M687 Sounds like there may be a mechanical problem. You can see an error code after device failed on the front panel which indicates the detailed message.<BR /><BR />You should contact your local HP support provider to have this checked out.<BR /><BR />L&amp;TT Team Fri, 13 Aug 2004 10:41:30 GMT Jan Klier 2004-08-13T10:41:30Z https://community.hpe.com/t5/optical-jukeboxes-and-drives/mid-range-jukebox-problem/m-p/3355389#M686 My jukebox cannot initialize----let me give a description of how it behaves. When powered on, the picker strikes the base frame twice in an attempt to turn but will later rise a little, then the picker turns. After this, it makes a vertical movement and descend with two bangs at the floor of the box.It then stops with a 'Device failed" message.<BR /><BR />I noticed that if I manually support the carriage after the second bang on the floor, it'll rise vertically and a message of ready will display. Thu, 12 Aug 2004 05:07:51 GMT https://community.hpe.com/t5/optical-jukeboxes-and-drives/mid-range-jukebox-problem/m-p/3355389#M686 ola_13 2004-08-12T05:07:51Z https://community.hpe.com/t5/optical-jukeboxes-and-drives/mid-range-jukebox-problem/m-p/3355390#M687 Sounds like there may be a mechanical problem. You can see an error code after device failed on the front panel which indicates the detailed message.<BR /><BR />You should contact your local HP support provider to have this checked out.<BR /><BR />L&amp;TT Team Fri, 13 Aug 2004 10:41:30 GMT https://community.hpe.com/t5/optical-jukeboxes-and-drives/mid-range-jukebox-problem/m-p/3355390#M687 Jan Klier 2004-08-13T10:41:30Z