topic Re: problem with e1200 in StoreEver Tape Storage

problem with e1200

Manolis Spanoudakis_1 — Mon, 02 Feb 2004 03:11:36 GMT

I have an MSL5030 tape library with an e1200 router card, which disappears from the system all the time. When that happens, I cannot access the card through the serial port or from http. To get it back I must hardware reset the card, reboot library and so on. Event viewer logs the following message:

The device 'Compaq Network Storage Router E1200' (SCSI\Array&Ven_COMPAQ&Prod_NS_ROUTER_E1200&Rev_0319\4&2b40ae32&0&103) disappeared from the system without first being prepared for removal.

What seems to be wrong?

Re: problem with e1200

David Ruska — Mon, 02 Feb 2004 04:04:41 GMT

Which version of router firmware do you have?

I'd recommend updating to 5.3.0b. You can find it here:
ftp://ftp.hp.com/pub/softlib/software2/COL3566/co-12621-3/5.3.0b_fw_winston_x.dlx

Is this in a SAN, or direct attach fibre?

If SAN, what kind of hosts?

Library firmware should be updated to 4.23 and LTO1 drive firmware to E38W.

If you have this in a SAN with Windows hosts, are any of them running Compaq Insight Management Agents 6.XX? If so, you should disable the fibre array information agent, or upgrade to version 7.0.0.0.

Re: problem with e1200

Manolis Spanoudakis_1 — Mon, 02 Feb 2004 07:55:16 GMT

All hardware is updated now (I had an older e1200 firmware).
There is a SAN with Windows clients but no Insight Management Agents is running.

Re: problem with e1200

David Ruska — Mon, 02 Feb 2004 10:47:06 GMT

Let me know if you still have problems with the newer firmware.

Re: problem with e1200

Manolis Spanoudakis_1 — Tue, 03 Feb 2004 02:23:59 GMT

Todays backup failed again, e1200 disappear again from the system...

Re: problem with e1200

David Ruska — Tue, 03 Feb 2004 02:32:57 GMT

Do you have the web interface (visual manager) connected? If so, go to the report page, select printable view, and then save the entire page as a text file. This has all the configuration information, and event logs and trace logs. As you mention the card cannot be accessed after the error, you will have to reset it first. The logs will still be of use, as they keep a previous boot trace. You can post the file, or you can send it to ltt_team@hp.com.

Re: problem with e1200

Manolis Spanoudakis_1 — Wed, 04 Feb 2004 07:30:47 GMT

I've sent the log file to HP. I'm waiting for a reply.

Re: problem with e1200

David Ruska — Wed, 04 Feb 2004 09:47:41 GMT

I'll take a look at it this morning.

Re: problem with e1200

David Ruska — Thu, 05 Feb 2004 05:10:49 GMT

Analysis done, and reply sent.

Re: problem with e1200

Phil_103 — Thu, 15 Jul 2004 05:11:28 GMT

I have the very same problem, What was the outcome ????

I am also unable to update the firmware on my E1200 for some reason. I get a 0x2000 error. One slight difference is that my E1200 is Compaq branded and not HP, and is currently at version 0316 firmware.

Re: problem with e1200

David Ruska — Thu, 15 Jul 2004 15:15:09 GMT

Phil,

The firmware update problem is a straight forward one.

NSR routers must have a minimum firmware version of 5.01.04 (0104 displayed by LTT) to update firmware via LTT. Firmware versions below 5.01.04 require firmware updates via serial or ftp methods.

You are on 4.03.16 firmware. You should use the serial connection or ftp to update the firmware. This should be covered in the users guide. You can get the non-LTT firmware file from the external web (under software and drivers), or use this short cut:

ftp://ftp.hp.com/pub/softlib/software3/COL3566/co-22038-1/5.4.25_fw_winston_x.dlx

I would definately update firmware before trying to troubleshoot problems any further. There's a good chance that there is a firmware fix for the connectivity problems you are seeing. If it still fails on the latest firmware, then we can look further at the router logs.

Re: problem with e1200

Phil_103 — Fri, 16 Jul 2004 05:40:40 GMT

Thanks for the response,

I have now updated the NSR E1200 to the latest fiemware version, But I am still experiencing the same problem.
The NSR, MSL5030 Changer and both drive mechs randomly disappear from the SAN attached servers. I have not yet managed to get a successful backup from 11 servers for the last two weeks because of this problem.
I get the following message in the W2k and W2003 event logs :-

The device 'StoreAge SVM SCSI Processor Device' (SCSI\Processor&Ven_StoreAge&Prod_SVM&Rev_0001\4&2b40ae32&0&110) disappeared from the system without first being prepared for removal.

I have the switch completely zoned, and the servers using the "auto-assigned" scsi map on the NSR.

Re: problem with e1200

Phil_103 — Fri, 16 Jul 2004 05:54:11 GMT

Sorry, Here is the event log entry for the E1200 router:-

The device 'COMPAQ NS ROUTER E1200 SCSI Array Device' (SCSI\Array&Ven_COMPAQ&Prod_NS_ROUTER_E1200&Rev_0316\4&eaee6dc&0&113) disappeared from the system without first being prepared for removal.

Re: problem with e1200

David Ruska — Fri, 13 Aug 2004 11:04:05 GMT

Phil,

Sorry, I've been out of the office for a while. Are you still having problems? If so, let me know and we'll get this moved into the proper support/escalation process to get the issue(s) resolved.

Regards,
Dave R.
HP Engineering

Re: problem with e1200

Steve Douglas_2 — Tue, 02 Nov 2004 11:34:11 GMT

Did anyone get a solution for this? We are using an MSL5000 Series Drive / e1200 router card etc. and our system does exactly the same - it will work perfectly one minute then fall over the next.

Any help would be MUCH appreciated.

Cheers, Steve

Re: problem with e1200

Phil_103 — Tue, 02 Nov 2004 14:25:42 GMT

The solution is quite simple.

I found that the HP Insight Management Agent (san storage information), was causing the problem. After I disabled the agent through "control panel, HP Management Agents, SAN Storage information) everything works fine. I no longer have a problem where the e1200 card dissapears.

If you are not running the HP Management Agents, then you have a different problem.

Re: problem with e1200

Steve Douglas_2 — Wed, 03 Nov 2004 06:46:41 GMT

Hi,
Thanks for the quick response on this.

I have disabled ALL of the insight manager functions and disabled the Windows 2003 removable storage service, but the device still disconnects & reappears at random. Has anybody else seen and fixed this problem?

Cheers, Steve

Re: problem with e1200

Phil_103 — Wed, 03 Nov 2004 07:46:30 GMT

I have also seen a similar issue with a Grey Import MSL5000 series Library.

HP can tell you if your library is UK spec if you contact HP Technical support, and provide them with the serial number.

there are many of these grey imports around, and they need to be avoided like the plague.

We were shipped one under the belief that was legitimate stock, and had nothing but problems from start to finish, until we got it exchanged.

I presume you have tried all the above ???

Have you checked the e1200 log file contents, as this is how I found out that the Insight Agent was causing the problem.

Re: problem with e1200

Steve Douglas_2 — Wed, 03 Nov 2004 09:23:46 GMT

Hello again,

I've attached a section of the e1200 log file. As you can see, the unit is indicating a "SCSI port 0 unexpected disconnect", which I'm sure can't be healthy - any suggestions would be appreciated.

I take the point about the "Grey Import" possibility & I'll chase it up.

Cheers, Steve

Re: problem with e1200

Phil_103 — Wed, 03 Nov 2004 11:06:16 GMT

I don't seem to be able to see your attachment. Can you paste it into the text body.

This is what I was seeing in the e1200 log when I experienced the problem with the Insight Agent:-

281. 10/13/2004 01:01:48 1d07h34m19.94s EXCEPTION: TLB Load Exception Type : 02
282. 10/13/2004 01:01:48 1d07h34m19.94s Address : 8010FF6C (inside fcpTrns_earlyEndOfTape)
283. 10/13/2004 01:01:48 1d07h34m19.94s Return Address : 8010F880 (inside fcpTrns_sendSpoofResponse)
284. 10/13/2004 01:01:48 1d07h34m19.94s Virtual Address: 00000008 Task : psOutQ
285. 10/13/2004 01:02:49 0d00h00m44.09s New device is added to location 0/0/0
286. 10/13/2004 01:02:49 0d00h00m44.09s New device is added to location 0/1/0
287. 10/13/2004 01:02:49 0d00h00m44.09s New device is added to location 0/2/0
288. 10/13/2004 01:02:49 0d00h00m44.21s Unit restart and initialization, Firmware Version: 5.4 Build Level: 5.4.25
289. 10/13/2004 01:02:49 0d00h00m44.98s FC Port 0 Link is UP.