topic MSL5026S2 error code 3032 in StoreEver Tape Storage

MSL5026S2 error code 3032

Nedeljko Matejak — Tue, 07 Nov 2006 03:31:05 GMT

Hi.

I have on a MSL5026S2 the following error: "3032
Chassis S/N Character count is not correct".

I didn't replace or install any part of Library.
I notice that label inside of Library is damaged.

How can I remove the error?

Re: MSL5026S2 error code 3032

Bryce Perekrestenko — Wed, 08 Nov 2006 18:33:05 GMT

Hi,
Your error is most likely caused by the damaged barcode label. If you contact HP you should be able to get a new barcode label to remedy the problem.

Regards,

Bryce

Re: MSL5026S2 error code 3032

Nedeljko Matejak — Thu, 09 Nov 2006 04:10:02 GMT

Hi!

Thanks, I assume that is only solution new label.
Does this label has P/N, and witch HP must I contact - regional or global?

Thank You!

Nedeljko

Re: MSL5026S2 error code 3032

Bryce Perekrestenko — Thu, 09 Nov 2006 15:30:15 GMT

Hi Nedeljko,
Telephone numbers for worldwide technical support are listed on the HP support web site: http://www.hp.com/support/.
Collect the following information before calling:
â ¢Technical support registration number (if applicable)
â ¢Product serial numbers
â ¢Product model names and numbers
â ¢Error messages
â ¢Operating system type and revision level
â ¢Detailed questions
For continuous quality improvement, calls may be recorded or monitored.

I do not know if the barcode label has a part number - sorry.

- Bryce

Re: MSL5026S2 error code 3032

Nedeljko Matejak — Fri, 10 Nov 2006 07:02:09 GMT

Hi Bryce!

Thank you very much!

Best regards,

Nedeljko