topic Re: EML E-Series in StoreEver Tape Storage

EML E-Series

ShadQad — Sun, 09 Mar 2014 13:10:23 GMT

When i try to upgrade the firmware of Interface controller i will fail as shown on hte picture

Re: EML E-Series

Torsten. — Mon, 10 Mar 2014 06:32:52 GMT

What is the status for the OC in command view?

Try to reboot the IC first.

Re: EML E-Series

ShadQad — Mon, 10 Mar 2014 11:39:33 GMT

thanks for your replay

i tried that and shows this message:

[[5039] Can't run operation REBOOT_OBJECTS_OPID because FIRMWARE_DOWNLOAD is already running.; nested exception is:
com.hp.commandview.tape.common.util.exceptions.ImEmfServerException: [5039] Can't run operation REBOOT_OBJECTS_OPID because FIRMWARE_DOWNLOAD is already running.]

even i tried to reboot the library many times but always keep showing this message:

Re: EML E-Series

Torsten. — Mon, 10 Mar 2014 13:13:38 GMT

Based on this screenshot I would consider to do the following:

- park the robot (select "open door" on the front panel), power cycle the library (switch it off).

After power-on check the status again.

Re: EML E-Series

ShadQad — Tue, 11 Mar 2014 07:42:18 GMT

hello Torsten

i trid your method

still same problem

Re: EML E-Series

Torsten. — Tue, 11 Mar 2014 12:50:59 GMT

First get the CLI credentials from here

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=392031&spf_p.tpst=kbDocDisplay&spf_p.prp_kbDocDisplay=wsrp-navigationalState%3DdocId%253Demr_na-c03138321-1%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

it is

Username: cliadmin
Password: clipwd

then telnet to the library and perform:

> show library info

> show library status

> show firmware rev

> show interface status all

Re: EML E-Series

ShadQad — Tue, 11 Mar 2014 14:27:26 GMT

thanks for your help

i have done what you mentioned please have alook at the results :

###########################################################################

Linux 2.6.13.4 (IM) (17:23 on Tuesday, 11 March 2014)

IM login: cliadmin
Password:

Welcome to the Interface Manager Command Line Interface.
Type 'help' at the prompt for context-sensitive help.

/>show library info

All tape library information
Component              Status   Description
--------------------- ------- ------------------------------------------------
Advanced Features
Secure Manager       Yellow   Secure Manager inoperative - One or more inter
                                face controller device map(s) are out of synch
                                ronization with the access control settings. P
                                lease run the "Synchronize" action available o
                                n the Secure Manager page.
Encryption Key Mgr   Green    Disabled - Backup Software is currently select
                                ed as the Key Manager

System Health Red One or more storage system components are in a
n error state.

Library Green Operational

Robotics:
Frame 1 Green Operative; Picker Empty

Sensors:
Frame 1 Green Operative

Drives:
Drive 1 Green Operative; Drive Empty
Drive 2 Green Operative; Drive Empty

Interfaces:
Interface 1 Red Unable to communicate with IFC

Interface Manager Green Operational

Tape library product ID: EML E-Series
Tape library serial number: HU8036102R
Tape library firmware revision: 1493 (7.18.00)
Number of Licensed Capacity licenses: 0

****************************************************************************
Tape library topology
Tape library:
Library Name Serial Number Type Interface WWNN

-------------------- -------------------- ---------------- ------------------
--
EML E-Series HU80361 ########## EML E-Series 100000e002041028

Tape drives:
Drive Num Serial Number Type Interface WWNN

-------------------- -------------------- ---------------- ------------------
--
Drive 1 ########## Ultrium 5-SCSI Direct connect
Drive 2 ########## Ultrium 5-SCSI Direct connect

Interfaces:
Interface Card Interface Name WW Node Name
-------------------- -------------------- ----------------
1 100000e002041028 100000e002041028

/>show library status

Component              Status   Description
--------------------- ------- ------------------------------------------------
Advanced Features
Secure Manager       Yellow   Secure Manager inoperative - One or more inter
                                face controller device map(s) are out of synch
                                ronization with the access control settings. P
                                lease run the "Synchronize" action available o
                                n the Secure Manager page.
Encryption Key Mgr   Green    Disabled - Backup Software is currently select
                                ed as the Key Manager

System Health Red One or more storage system components are in a
n error state.

Library Green Operational

Robotics:
Frame 1 Green Operative; Picker Empty

Sensors:
Frame 1 Green Operative

Drives:
Drive 1 Green Operative; Drive Empty
Drive 2 Green Operative; Drive Empty

Interfaces:
Interface 1 Red Unable to communicate with IFC

Interface Manager Green Operational

/>show firmware rev

Current Firmware Revisions

Interface Manager firmware revision: I274
Tape Library firmware revision     : 1493 (7.18.00)
Tape Drive firmware revisions:
Drive#      Drive Name            Firmware Revision
---------- -------------------- -----------------
1           Ultrium 5-SCSI        I68S
2           Ultrium 5-SCSI        I68S

Interface firmware revision:
Interface# Interface Name Firmware Revision
---------- -------------------- -----------------
1 HP NS E2400FC-4G 5963

/>show interface status all

Interface status:
                                                          Firmware Has
Interface Card     WW Node Name          Status State    Mismatch Errors
----------------- -------------------- ------ ------- -------- ------
Interface 1        100000e002041028      Red     Online   No        Yes

##################################################################################

Re: EML E-Series

Torsten. — Tue, 11 Mar 2014 14:52:11 GMT

Gives this more details?

/>show interface status 1

Anything related in command view log?

Re: EML E-Series

ShadQad — Wed, 12 Mar 2014 06:30:21 GMT

hello again,

no matter what operation or command i run it always keep showing this error {operation failed firmware download is running } in fact that is not true, i tried firmware upgrade weeks ago and after that i restarted the library more that 20 times

but still shows same error

thanks again for your cooperation

any advice or recomendation ?

Re: EML E-Series

Torsten. — Wed, 12 Mar 2014 06:39:41 GMT

Most likely this IC has a problem and need to be replaced. Consider to call HP support.

Re: EML E-Series

ShadQad — Fri, 21 Mar 2014 18:24:57 GMT

hi
thanks for your replays
my question is is there any other way to reset the interface to its default setting beside inserting a pin into reset hole on the interface ?
as far as i know the interface have an software issue rather than hardware issue

Shad

Re: EML E-Series

Torsten. — Fri, 21 Mar 2014 22:18:53 GMT

inserting this pin just will cause a reboot. connect to to the IC by serial can give you more details. try if you want, use 115200 baud setting ...

Re: EML E-Series

ShadQad — Sun, 23 Mar 2014 12:02:46 GMT

hello again

after connecting by SERIAL cable i tried to reset {cold and worm} but in both ways shows this

Rebooting...

BIOS 20.08.00.00
Platform Rev is 0x0
CPU PLD Rev is 0xF
MCU Rev is 0xA ...

firmwareCopy 5.9.63

CPU Program RAM : 10000000
PCI Protocol RAM : 04000000
Compare Error

PCI RAM failed at 0x40000000
Actual Value : 0xFE0000FE
Expected Value : 0xFFFFFFFE
Start Address was : 0x40000000

based on my experiance this is a hardware address for the ram

do i have to replace the IC ?

thanks

Re: EML E-Series

Torsten. — Mon, 24 Mar 2014 06:47:16 GMT

Yes, this is bad hardware.

Re: EML E-Series

ShadQad — Sun, 20 Apr 2014 12:38:28 GMT

hello Torsten

i tried to contact the HP support

but since my location is at IRAQ and iraq is not listed at HP support number's list

one more thing i would like to ask ,my tape library support has been expired so, do you think hp support will help me while i have an expired licence or do i have to renew the support for that ?

also i would be happy to provide me an HP global support number if they have or even an email address

thanks for your help

shad

Re: EML E-Series

Dennis Handly — Sun, 20 Apr 2014 18:11:05 GMT

>or do i have to renew the support for that?

I'm pretty sure you'll have to do that.