topic Re: EML E-Series robotics controller Updating firmware issue in StoreEver Tape Storage

EML E-Series robotics controller Updating firmware issue

spekyteky — Wed, 08 Mar 2017 09:49:59 GMT

Hi Folks,

Have an issue trying to update the firmware (latest 1493) on our EML-Eseries Robotic controller where it crashes after about 10% "robotics failed to initiate flash" am i over looking something ? is this a hardware issue?

I have attached a screen dump if anyone has any advice

Regards

Brian

Re: EML E-Series robotics controller Updating firmware issue

Torsten. — Wed, 08 Mar 2017 10:06:35 GMT

There are a couple of dependencies.

First try this.

telnet to the library itself and run

/>show firmware rev

(use cliadmin/clipwd to logon)

This will show the running versions.

Re: EML E-Series robotics controller Updating firmware issue

spekyteky — Wed, 08 Mar 2017 10:12:51 GMT

Thanks Torsten ill get back to ASAP...............Brian

Re: EML E-Series robotics controller Updating firmware issue

Torsten. — Wed, 08 Mar 2017 10:17:54 GMT

Since there are a lot of dependencies between the firmware and commandview tl, I prefer to update without CVTL.

However, there are steps needed, if the running versions are too old.

We will check, if these steps are needed for your library.

Re: EML E-Series robotics controller Updating firmware issue

spekyteky — Thu, 09 Mar 2017 14:47:05 GMT

Hi Torsten,

Sorry for the late reply, been really busy with other stuff, so we ran the command and here is the output.....

Current Firmware Revisions Interface Manager firmware revision: I274

Tape Library firmware revision : 1493 (7.18.00)

Tape Drive firmware revisions:

Drive# Drive Name Firmware Revision

Interface firmware revision:

Interface# Interface Name Firmware Revision

---------- -------------------- -----------------

1 HP NS E2400FC-4G 5963

2 HP NS E2400FC-4G 5977

3 HP NS E2400FC-4G 5977

Hope this helps a bit, please let me know if you need anything else

Much Appreciated

Brian

Re: EML E-Series robotics controller Updating firmware issue

Torsten. — Thu, 09 Mar 2017 15:06:05 GMT

Interface Manager firmware revision: I274 is current.

Tape Library firmware revision : 1493 (7.18.00) is current.

Did you remove the drive information?

The first IC needs still an update from 5963 to 5977.

This looks good so far. Is the library up and running?

Run

/>show lib status

For the update:

locate the file LTT_HP_E2400-4G_5977.frm.

use FTP and put this file onto the library (use "bin" mode).

From the telnet session check with

/>show firmware avail

and start the update

/> download interface 1

This takes some minutes, then check with

/>show firmware rev

Re: EML E-Series robotics controller Updating firmware issue

spekyteky — Thu, 09 Mar 2017 16:05:36 GMT

Hi Torsten,

/>show lib status

Component Status Description

--------------------- ------- ------------------------------------------------

Advanced Features

Secure Manager Yellow Initializing

Encryption Key Mgr Green Disabled - Backup Software is currently selected as the Key Manager

System Health Red One or more storage system components are in a n error state.

Library Green Operational

Robotics:

Frame 1 Green Operative; Picker Empty

Sensors: Frame 1 Green Operative

Drives:

Drive 1 Yellow Initializing - Discovery and settings check in progress Drive 2 Yellow Initializing - Discovery and settings check in progress Drive 3 Yellow Initializing - Discovery and settings check in progress Drive 4 Yellow Initializing - Discovery and settings check in progress Interfaces:

Interface 1 Red Unable to communicate with IFC

Interface 2 Green Ready I

nterface 3 Red Unable to communicate with IFC

Interface Manager Green Operational

one issue here.......the system lists 3 IC's but there is only one physically in the system do you know how if I can remove those from the system using the software and how would i do it?

Regards

Brian

Re: EML E-Series robotics controller Updating firmware issue

Torsten. — Thu, 09 Mar 2017 16:08:45 GMT

Looks like the lib is still initializing? This can take 40 minutes or more (inventory takes that long).

Could you take a picture of the library back side?

Re: EML E-Series robotics controller Updating firmware issue

spekyteky — Thu, 09 Mar 2017 16:14:43 GMT

Ill get back to you ASAP Torsten..............

Re: EML E-Series robotics controller Updating firmware issue

spekyteky — Thu, 09 Mar 2017 16:23:56 GMT

attached image as requested Torsten...........Blue LED is solid while the orange is Blinking........

Re: EML E-Series robotics controller Updating firmware issue

Torsten. — Thu, 09 Mar 2017 17:18:21 GMT

is there a card cage expansion module installed?

Do the tape drives have an ethernet connection?

Maybe you can take a picture of the whole library ...

And run

/> show library info

/>show library topology

please (consider to remove the serial# from the output, but not the WWN)

What generations of drives do you have (LTO-2, 3, etc)?

Looks like at least the first drive (top) is removed?

Re: EML E-Series robotics controller Updating firmware issue

spekyteky — Mon, 13 Mar 2017 11:11:29 GMT

Hi Torsten , Sorry for the late reply busy once again..........over the weekend i managed to get the cards installed in another Library very similar to our one so we had 5 or 6 cards to upgrade and we have managed to get 3 out of 5 upgraded so far (still one to do) we are assuming the 2 are definite fails as they failed in our setup to, what you think? both fails just give a white screen and will not update ?...........so i would like to thank you and i am very grateful for all your help on this one again

Hope you had a good weekend

Regards

Brian

Re: EML E-Series robotics controller Updating firmware issue

Torsten. — Mon, 13 Mar 2017 14:19:19 GMT

Do you have this special

HP Serial Controller Cable 2m DB-9 to 3-pin

cable to access the IM and IC via serial?

I think it is

335628-001

http://partsurfer.hpe.com/ShowPhoto.aspx?partnumber=417819-001

Using serial you could check if the board can boot ...

Re: EML E-Series robotics controller Updating firmware issue

spekyteky — Mon, 13 Mar 2017 14:24:48 GMT

I think we do looks like the same console cable used on the hp backend switches.....ill get back to you Torsten........thanks again

Re: EML E-Series robotics controller Updating firmware issue

Torsten. — Mon, 13 Mar 2017 14:31:59 GMT

Compare to the picture, it has a normal 9-pin at one end and a special small 3-pin at the other end.

Using this cable connect serial to the IC, then power on. Use 112500 baud.

BAUD Rate Data Bits Stop Bit Parity Flow Control

Autobaud, 9600, 19200, 38400, 57600, 115200 8 1 None XON/XOFF

The output looks like this:

(B002)

BIOS 20.08.00.00

Platform Rev is 0x0

CPU PLD Rev is 0x7

(B003)

(B004)

(B005)

(B006)

(B007)

(B008)

(B009)

(B00A)

(B00B)

...

(B00C)

firmwareCopy 5.9.53
...

Finished copy image, jump to VxWorks init

---Router Reboot via power switch---

---Enter sysHwInit---

Ethernet POST Test   : PASSED

Fibre Channel POST(0): PASSED

Fibre Channel POST(1): PASSED

Fibre Channel POST(2): PASSED

Fibre Channel POST(3): PASSED

Fibre Channel POST(4): PASSED

Fibre Channel POST(5): PASSED

---usrRoot is            0x00094a04
---ROOT_STACK_SIZE is    0x00005dc0
---MEM_POOL_START is     0x006acb70
---sysMemTop is          0x0bdc0000
---ISR_STACK_SIZE is     0x00001388
---INT_LOCK_LEVEL is     0x00000000
---Enter kernelInit---
Attached TCP/IP interface to mottsec unit 0
Attaching interface lo0...done
dhcpcReadTaskId = b154600
Contacting DHCP server for mottsec0...done.

Adding 7841 symbols for standalone.
---Enter routerInit---
---Calling cfgMgrInit()---
    ---Starting start_router---
   Doing oem init: HP Code
    ---Finished start_router---

HP Network Storage Router
5.9.53 P006PD 262673-002_
07/08/2013 06:08:37

1) Perform Configuration
2) System Utilities
3) Display Trace and Assertion History
4) Reboot
5) Download a New Revision of The Firmware

Re: EML E-Series robotics controller Updating firmware issue

spekyteky — Wed, 29 Mar 2017 14:25:49 GMT

It certainly did Torsten, all up and running again.........thank you for all your help....your a total gentleman

Regards

Brian