topic Re: Surestore DAT24 error in StoreEver Tape Storage

Surestore DAT24 error

Troy DuVal — Wed, 09 Jan 2002 16:48:00 GMT

I have an external Surestore DAT24 drive on NT 4.0 and I use the backup.exe program built in with Windows for my backups.

Everything was working fine until today when I tried to catalog the backups for last night. While the backup program is cataloging is gives me the error "TAPE DRIVE ERROR DETECTED" I hit ok and it takes me back to the main screen. It sees the tape but I can't get to the data now. I use a simple BAT file to run my backups and I have noticed over the past few days that when the backup completed the orange cleaning light would be blinking. I've cleaned the drive numerous times with brand new cleaning tapes but it kept coming back. Not sure if that's related at all.

Anyone have an idea what this error is or could be?

Thanks

Troy

Re: Surestore DAT24 error

Jeff Technician 7 — Tue, 15 Jan 2002 15:40:45 GMT

Hi

This could be a hardware issue with the tape drive. What you should try is firstly doing a multiple clean ( 5 or 6 times back to back ) and then running the Tapetools diags.. www.hp.com/support/tapetools . Its just over 4 mb in size.

From the Tapetools diags you can run 5 tests on the drive and also perform a drive recalibiration.

Thanks

Jeff

Re: Surestore DAT24 error

Troy DuVal — Wed, 16 Jan 2002 20:14:32 GMT

I ran the first test and it told me I need to re-calibrate my drive. I didnt see in the Tape Tools software where I could do this

Thanks

Troy

Re: Surestore DAT24 error

Jeff Technician 7 — Thu, 17 Jan 2002 09:34:59 GMT

Hi mate how you doing?

In the Tapetools s/ware ( the latest one ) on our website there should be an option called Utility at the top. When you click on this, select run script and browse for one called dds write recal. Then ok that, select your device and run the script. If it fails, your drive has a h/ware issue ( usually .

Thanks

Jeff

Re: Surestore DAT24 error

Troy DuVal — Thu, 17 Jan 2002 13:27:18 GMT

I ran the script yesterday and it seemed to fix the problem. Thanks for your help.

Troy

Re: Surestore DAT24 error

Jeff Technician 7 — Thu, 17 Jan 2002 15:27:01 GMT

Your very welcome Troy!

Thanks

Jeff

Re: Surestore DAT24 error

Tim Rouse — Tue, 07 May 2002 12:46:21 GMT

I'm having this exact same problem. Surestore DAT24 internal on a Win2k server.

Ran the calibration script, and got the following error:

Running script
Reading script file
C:\Program Files\HP Library & Tape Tools\scripts\ddsWriteRecal.ssc

Starting script execution of script DDSWriteRecalProc

Script exception occurred
I/O Exception (Error 2408 - I/O: An unexpected Win32 error has been reported)
SCSI Cmd I/O at 2/0.3.0: Write Buffer

Now what?

Re: Surestore DAT24 error

Bucher — Mon, 03 Jun 2002 06:02:22 GMT

Look at these:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xdd667bb04b5cd611abdb0090277a778c,00.html

mfg
Marc