topic Re: Error 1040:no devices specified for all devices are now offline in StoreEver Tape Storage

Error 1040:no devices specified for all devices are now offline

lorenzo cariddi — Fri, 08 Jan 2010 11:26:48 GMT

Hi,

I have an Ultrium 3-SCSI.
I received the error
Error 1040:no devices specified for all devices are now offline

Why?
Please, help me for fix the problem

Many thanks
Lorenzo

Re: Error 1040:no devices specified for all devices are now offline

TapeDrive Killer 1 2 — Thu, 14 Jan 2010 13:37:45 GMT

This means that the drive is offline or another error made the drive go offline, can you please attach the job log and the aplication event log?
Pablo Alvarado Siles

Re: Error 1040:no devices specified for all devices are now offline

lorenzo cariddi — Fri, 15 Jan 2010 10:43:34 GMT

Hi Pablo,

many thanks for your reply.
In attachment the log of job

The drive is online.
When you start the scheduled task, I get this error

Re: Error 1040:no devices specified for all devices are now offline

TapeDrive Killer 1 2 — Fri, 15 Jan 2010 13:41:22 GMT

It doesnt really say what is the problem any way I recomend you to upgrade to the latest 3.5 and create a new backup job.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=co-70596-1

Pablo Alvarado Siles

Re: Error 1040:no devices specified for all devices are now offline

lorenzo cariddi — Tue, 26 Jan 2010 11:42:15 GMT

Many thanks for your replay, but the link for upgrade is for download the version 3.5 sp2.

That is the currently version of my software installed.

my backup job is not running for this error
Error 1040:no devices specified for all devices are now offline

but the media in the ULTRIUM there are!!

I'm desperate! :(

Thanks

Re: Error 1040:no devices specified for all devices are now offline

TapeDrive Killer 1 2 — Wed, 27 Jan 2010 13:46:33 GMT

That is the latest build of 3.5sp2, let me ask you this: does the job fail with error 1040 right away?

Pablo Alvarado Siles

Re: Error 1040:no devices specified for all devices are now offline

lorenzo cariddi — Wed, 27 Jan 2010 13:59:55 GMT

The error appears immediately after the start job.

Thanks

Re: Error 1040:no devices specified for all devices are now offline

TapeDrive Killer 1 2 — Wed, 27 Jan 2010 14:02:54 GMT

you have build 34497 so upgrade to 47065 you should also have the latest driver here is the link
http://h18006.www1.hp.com/products/storageworks/tape/smartcomp/hpstorageworkstapedrivers1.zip

Pablo Alvarado Siles

Re: Error 1040:no devices specified for all devices are now offline

lorenzo cariddi — Wed, 27 Jan 2010 14:09:58 GMT

ok, thanks for your reply

now try these drivers

Tells you later ;)

Re: Error 1040:no devices specified for all devices are now offline

lorenzo cariddi — Thu, 28 Jan 2010 09:07:54 GMT

Unfortunately the work is still not working

In attachment the screen of media status in the section "identify media"

Many thanks for your support
Best regards

Re: Error 1040:no devices specified for all devices are now offline

TapeDrive Killer 1 2 — Thu, 28 Jan 2010 14:01:27 GMT

go to devices then 1 click into the autoloader take a screenshot of that and paste it here.

Re: Error 1040:no devices specified for all devices are now offline

lorenzo cariddi — Thu, 28 Jan 2010 14:40:24 GMT

In attachment the screen for windows devices

in next post, the screen for windoes storage slots

thanks

Re: Error 1040:no devices specified for all devices are now offline

lorenzo cariddi — Thu, 28 Jan 2010 14:42:09 GMT

storage slots

thanks!!

Re: Error 1040:no devices specified for all devices are now offline

TapeDrive Killer 1 2 — Thu, 28 Jan 2010 14:45:11 GMT

Click on the autoloader I need to see the message that explains why is offline.

Re: Error 1040:no devices specified for all devices are now offline

lorenzo cariddi — Thu, 28 Jan 2010 15:11:20 GMT

attached the autoloder screenshot

there aren't error

Re: Error 1040:no devices specified for all devices are now offline

lorenzo cariddi — Thu, 28 Jan 2010 15:11:45 GMT

attached the autoloder screenshot

there aren't error

Re: Error 1040:no devices specified for all devices are now offline

TapeDrive Killer 1 2 — Thu, 28 Jan 2010 15:17:12 GMT

Lorenzo what I ment to say is to clik 1 time on the autoloader I attach a screenshot what I think is happening is that the tape drive is detected as a stand alone and not as part of the autoloader devices. Check the server's devices and then check the autoloader devices, if the tape drive is under the servers devices then right click on it and move it under the autoloader devices.

Pablo Alvarado Siles

Re: Error 1040:no devices specified for all devices are now offline

lorenzo cariddi — Thu, 28 Jan 2010 15:47:26 GMT

ok,
thi is the autoloader status
Library Devices
Status: offline
Action: idle
Initialized state Error 4071: Cannoot find device
Devices:1
Storage slots:8

In "device manger" of system there aren't problems or unknown devices

Now I try to reinstall the software

Re: Error 1040:no devices specified for all devices are now offline

Lu Heuro — Mon, 01 Feb 2010 06:11:25 GMT

Hi,lorenzo and TapeKiller:

have this problem solved? I found the same topic in the forum, http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1189838
but the same, problem is still pending there.....
can HP provide a clear solution?
I'm also mad about this error....

Re: Error 1040:no devices specified for all devices are now offline

lorenzo cariddi — Mon, 01 Feb 2010 09:50:36 GMT

Dear Lu,

I have not contacted support, but I think it will be the next operation...

After reinstalling the software, autoloder is offline...

Lorenzo