topic Re: Data Protector Express - Application Hang in StoreEver Tape Storage

Data Protector Express - Application Hang

Roxnäs — Mon, 25 Jun 2007 03:11:04 GMT

Im having trouble with Data Protector Express, the application hangs and stops. The backup jobs does not work and the tape doesnt autoeject. The tape loader is a Ultrium 448. The Event viewer on the server populate this error.

Hanging application dpwingad.exe, version 3.10.26718.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Re: Data Protector Express - Application Hang

D Lancaster — Mon, 25 Jun 2007 16:44:18 GMT

Hello,

What operating system are you running?

Also, what anti-virus or spyware applications are you running? Some combinations have been known to cause this issue.

DL

Re: Data Protector Express - Application Hang

Roxnäs — Tue, 26 Jun 2007 01:15:04 GMT

Im running Windows 2003 server with service pack 1. Im not running any antivirus/antispyware applications.

Re: Data Protector Express - Application Hang

Roxnäs — Tue, 26 Jun 2007 02:36:45 GMT

Sorry, my bad. We are using TrendMicro's Server Protect for antivirus protection.

Re: Data Protector Express - Application Hang

D Lancaster — Thu, 28 Jun 2007 09:51:03 GMT

You might try temporarily disabling the anti-virus to see if it makes a difference.

Another option would be to install just the GUI on a PC or laptop (it's an option in the custom install) and see if you can manage the backup from there. When you start hte GUI you use enter the IP address of the DP Express Server.

That would help identify where the issue is.

DL

Re: Data Protector Express - Application Hang

Terence Olsen — Wed, 22 Aug 2007 18:51:11 GMT

I have a similiar problem and error message with Data Protector Express 3.10-sp4 and Ultrium 448 on HP Proliant 350G5 server. DPE freezes after entering the username and password when logging on to localhost. From the task manager I ended Data Protector Express. I went to services and tried to stop the Data Protector Express Service. I received an Error 1053..could not stop service due to timeout. Used the task manager to end task dpwinsdr.exe. Started the Data Protector Service from services. All is working again. The application hang occurs every 3-4 days. We are running Symantec AV Corporate 10.2. A reboot of the server also fixes the problem for 3-4 days. We have other installtions with the same model of server and same O/S and Antivirus. This is the only one that has this problem. Any other ideas on a permanent fix?

Re: Data Protector Express - Application Hang

D Lancaster — Mon, 27 Aug 2007 17:26:40 GMT

You might try upgrading to Version 3.5 and see if the behavior is any different. There is a link to the upgrade at http://hp.com/go/dataprotectorexpress

Re: Data Protector Express - Application Hang

Icicle Icicle — Thu, 20 Sep 2007 07:15:17 GMT

Hi all,

I also have this problem, but m already using v3.5 and without any antivirus installed.

I see in the Task Manager that there is a processes named "dpwingad.exe which is constantly taking up 25% of CPU and around 30MB, this process looks like its freezed up. and when i end the process the admin console can be killed.

But even after i launch the console again and run a backup job, the console become freezed again.

Can anyone help?

Chris

Re: Data Protector Express - Application Hang

Maurizio Terrin — Fri, 28 Sep 2007 10:40:44 GMT

Hi all,

I also have this problem, i'm already using v3.5 and without any antivirus installed in
Windows 2003 SP1 enviroment.

Please, help us.

Maurizio

Re: Data Protector Express - Application Hang

D Lancaster — Fri, 28 Sep 2007 16:54:59 GMT

dpwingad.exe is the GUI application and generally only should be running if the GUI is running and there should only be one instance of it running at a time.

Since you are running a Server OS, make sure you don't have any old remote desktops out there with Data Protector Express running on them. If necessary and as a last resort, reboot the server to clean everything up and then run the GUI and see if it still hangs.

DL

Re: Data Protector Express - Application Hang

David Ofcarovic — Tue, 11 Nov 2008 13:16:12 GMT

I have same problem with Data Protector Express v3.50 sp2, when i try go to Preferences, or Properties for Admin account. I'm running Windows Server 2003 without antivirus software.

Any ideas?

Thnx

Re: Data Protector Express - Application Hang

f.coppola — Wed, 19 Nov 2008 16:08:48 GMT

hi guys,

same problem here!!!

the process hangs, dataprotector express v.3.50 SP2, windows 2003 sp1.....
no antivirus installed....

with hp surestore dat72x10 autoloader tape unit!!

can anyone please open a trouble ticket wi HP software support?? the unit and software were installed on july..... worked fine (no issue referred from customer) for a month....

then randomly presented this issue....

waiting your suggestions!!

bye
Francesco

Re: Data Protector Express - Application Hang

Jocelyn Ferguson The Na — Thu, 18 Mar 2010 16:40:11 GMT

I am running version 4 on Windows Server 2003 Standard and Trend Micro. I have the same problem. I have been working with HP on it for 2 days now. I will let you know what, if anything, works

Re: Data Protector Express - Application Hang

Graeme Hogg — Sat, 20 Mar 2010 15:29:21 GMT

having the same problem running win XP. tried installing the latest release and same problem

Re: Data Protector Express - Application Hang

Herbert Svensson — Sun, 18 Sep 2011 06:43:45 GMT

V 5.0

Application Hang I cannot even select the files in Data Protector Express then there will be problems in SBS 2003 SP2