topic Problem, Software doesn't find my unit in StoreEver Tape Storage

Problem, Software doesn't find my unit

Alfredo Pérez — Mon, 05 Feb 2007 06:40:56 GMT

Hi, I have just installed my Storageworks DAT 40 internal tape and when I run the "HP Storageworks Library And Tape Tools, Installation Check", the SW doesn't find any device. Neither in the "full" program, it doesn't find anything in ASPI, anything in Miniport.

If I run the Backup SW of Windows 2003, the unit "sometimes" fail. I have backed up 7 times and 3 times it finished with no problems, but the other 4 it appears the messages "Hardware Error"

What can I do? Any way to discover what's wrong?

Thanks

Re: Problem, Software doesn't find my unit

Alfredo Pérez — Mon, 05 Feb 2007 06:46:57 GMT

And more thing, today the Clean LED is fixed On (yellow) and the Tape LED is Off.
If I try to insert a tape, the unit eject the tape (data or cleanning)

Re: Problem, Software doesn't find my unit

ltt.team — Tue, 06 Feb 2007 00:05:40 GMT

Alfredo,

Clean the drive with a valid cleaning cartridge (insert the media 5 times in a row). This should clear the cleaning light and bring the device to ready state.

If possible, power cycle the drive. There are a couple of reasons why LTT is unable to detect the device.

- Device not ready
- RSM is enabled,
- Backup application running, etc.

Before initiating LTT, check if the device is in ready state. Confirm Device Manager lists the drive under Tapes

Then, perform an hardware scan.

Run the below tests to get a better understanding on the hardware error
- Drive Assessment Test
- Device Analysis
- Device Self Test

All test should pass without warnings or errors.

If there is a problem, upload the support ticket.

Regards,
LTT Support