https://community.hpe.com/t5/storeever-tape-storage/problem-with-data-protector-express/m-p/866958#M51376 Unfortunately, when you lose the password the only option is to reinstall the software. Then you can import the existing backup tapes into the new catalog and do the recovery.<BR /><BR />DL Tue, 13 Nov 2007 22:00:23 GMT D Lancaster 2007-11-13T22:00:23Z https://community.hpe.com/t5/storeever-tape-storage/problem-with-data-protector-express/m-p/866957#M51375 Hello<BR /> <BR /> one of my customer is using this software and lost his password for the software to login.<BR /> Is there a way to reset or change the password ?<BR /> It is urgent because they need to make a revovery of back up as soon as possible.<BR /> Please help me<BR /> Thanks a lot Tue, 13 Nov 2007 13:43:10 GMT https://community.hpe.com/t5/storeever-tape-storage/problem-with-data-protector-express/m-p/866957#M51375 Ralf Gradl 2007-11-13T13:43:10Z https://community.hpe.com/t5/storeever-tape-storage/problem-with-data-protector-express/m-p/866958#M51376 Unfortunately, when you lose the password the only option is to reinstall the software. Then you can import the existing backup tapes into the new catalog and do the recovery.<BR /><BR />DL Tue, 13 Nov 2007 22:00:23 GMT https://community.hpe.com/t5/storeever-tape-storage/problem-with-data-protector-express/m-p/866958#M51376 D Lancaster 2007-11-13T22:00:23Z