topic Re: Data Protector Express Singler Server in StoreEver Tape Storage

Data Protector Express Singler Server

linthade — Fri, 03 Mar 2006 09:19:57 GMT

I have a brand new install of this program, on a fresh install of 2k3 Server, on a Proliant ML370. I have no other errors or warnings at all, except that the Data Protector Express service is hanging on boot. It eventually pops the "Service failed" dialogue box and leaves an error in the event log that it hung on startup.

When I look in my Services, it is running. I can't just ignore this error, as something must be wrong.

Anyone have an idea where I could start to look?

Thanks,
Dan B.

Re: Data Protector Express Singler Server

Satish M.S. — Fri, 10 Mar 2006 19:15:35 GMT

Linthade:

Stop the backup service pertaining to the Data Protector and re-enable it. Also, make sure the Removable Storage Manager is disabled.

Satish

Re: Data Protector Express Singler Server

Wooning — Mon, 13 Mar 2006 03:03:53 GMT

What do you mean by reenable the service.

Re: Data Protector Express Singler Server

Satish M.S. — Mon, 13 Mar 2006 10:23:13 GMT

re-enable as in restart the service

Re: Data Protector Express Singler Server

Wooning — Mon, 13 Mar 2006 10:34:49 GMT

Removeble Storage service was already disabled and the server is rebooted several times, but the message Service failed it hung on startup is still there

Re: Data Protector Express Singler Server

Stuart Henderson_1 — Tue, 14 Mar 2006 14:15:30 GMT

I see this happening too. I can ignore the error but it's for a customer site and I'd rather find a way to fix it before I hand the machine over if possible!

This is under SBS 2003, nothing out of the ordinary in the installation. DL385, Ultrium 448, DPE SSE 3.10-sp1a.

Re: Data Protector Express Singler Server

Gianluca C. — Fri, 24 Mar 2006 09:18:21 GMT

hi,

i have the same problem.
During the startup the server is slow and after logon in the event viewer appear this error:

event ID 7022--> the data protector express service hung on starting.

if i set the service(data protector express) in manual, and reboot the server the problem doesn't appear.
in this situation, if i start the dpX service the error doesn't appear.

any suggestions?
Regards

Re: Data Protector Express Singler Server

linthade — Fri, 24 Mar 2006 11:02:55 GMT

This seems to be affecting a lot of people, but not hearing any tentative solutions.

Anyone got a bone they could throw me?

*DB*

Re: Data Protector Express Singler Server

qui gonn jinn — Mon, 27 Mar 2006 16:43:18 GMT

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1144275&prodTypeId=12169&prodSeriesId=1144272&swLang=8&taskId=135&swEnvOID=1005

The above is a link to the latest service pack for the DPX program. Use the "upgrade" button after you run the setup -to update the service pack on the local system. Ensure that you are running this locally on any given system not attempting the upgrade over your network.

I have heard of this type of error on the Linux OS not before on Windows systems.

Can you provide the enitrety of the message from the event viewer? I'd like to take a look at that please.

Re: Data Protector Express Singler Server

Stuart Henderson_1 — Mon, 27 Mar 2006 17:30:21 GMT

Just about to try the newer version; the error in eventvwr is just this:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022
Date: 13/03/2006
Time: 17:18:53
User: N/A
Computer: PDC1
Description:
The Data Protector Express service hung on starting.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

...this is followed shortly by this:

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 13/03/2006
Time: 17:18:56
User: N/A
Computer: MYH1
Description:
The Data Protector Express service entered the running state.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Re: Data Protector Express Singler Server

Stuart Henderson_1 — Mon, 27 Mar 2006 17:45:48 GMT

Same error with sp2.

Re: Data Protector Express Singler Server

qui gonn jinn — Tue, 28 Mar 2006 11:07:17 GMT

These event id's are not major by any means.

More than likely the DPX service was unable to be confirmed as started by the OS inside the alloted time-frame with the first attempt and the event was created/logged.

As you see with the event ID 7036 the service has now registered with the OS and that comes across as being "in a running state."

It is my understanding that this issue has been addressed under the sp2.

Enjoy

Re: Data Protector Express Singler Server

marius402 — Thu, 14 Dec 2006 13:24:29 GMT

I am reviving this thread, I still receive the same problem at two different sites with SP4 installed

Any solutions ???

Thanx

Marius

Re: Data Protector Express Singler Server

Jaclyn Rothe — Tue, 19 Dec 2006 10:48:00 GMT

Just a note on the RSM services, there was previous reference that it was already addressed. However, RSM in Win 2003 is a huge headache for tape devices.

Just simply 'addressing it' once is not sufficient in some cases.

Use the microsoft article to permanently address RSM.

http://support.microsoft.com/kb/842411

Re: Data Protector Express Singler Server

marius402 — Wed, 20 Dec 2006 01:46:58 GMT

The problem is that DPX relies on the "Windows Management Instrumentation Driver Extensions" (WMIDE) service to start before it will start itself. Add the WMIDE as a dependency for the DPX service to start and change the WMIDE service to start automatic (the default is manual start). Reboot your server and the problem should be rectified

Thanx

Marius

Re: Data Protector Express Singler Server

Satish K — Mon, 18 Aug 2008 07:53:14 GMT

Hi,

Any idea how to add the "Windows Management Instrumentation" service to the dependiencies of HP Data Protector Express.

My server has HP Data Protector Express installed, When the service is stopped and set to Manual, the Backup Utility opens and am able to take a backup, but when I start the service, the Backup utility does not open and get an error 46 (0x2e).
On another server I have the same Data Protector Express installed and it is working fine and the "Windows Management Instrumentation" is avaiable as a dependency service which is not in the case in the first server.