topic Tape Library Error in StoreEver Tape Storage

Tape Library Error

Sándor Ujhelyi — Mon, 10 Nov 2008 14:22:35 GMT

Dear Support!

We have a HP Ultrium 2 1/8 SCSI Autoloader device.
After run a Bulk Exchange command and put back the tapes the display always write errors and the Error LED lights.

The error code is: A0 60

I also tried a reset but this time I got an another error message. Error A0 27

I cannot take out the tapes and do anything.

The backup jobs have run correctly for this time.

What may be the problem and the solution?

Previously thanks for help
Sandor Ujhelyi

Re: Tape Library Error

Olibe Babaco — Fri, 21 Nov 2008 13:08:24 GMT

Hi Sandor,

try this out : http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=lpg75115&jumpid=reg_R1002_USEN

then try reinsert all cartridges

A0= Error occurred during carousel movement (position not found). Could be caused by a carousel motor power issue, a missing or misaligned cartridge carrier, an obstruction, or an unexpected cartridge in the carousel path.

I also advice you to update the FW of the loader.

Regards

Olibe

Re: Tape Library Error

Sándor Ujhelyi — Wed, 26 Nov 2008 10:28:38 GMT

Thank you for the link in your advice.
We could solve the problem with it.

Sandor