Libctrl task Error - HE: sled position not found

Shalva — Wed, 07 Feb 2018 10:40:28 GMT

Good afternoon . Please help to solve the problem, it appeared after upgrading firmware.

18.02.07 13:08:52.58 Libctrl task Error - HE: sled position not found
     Return status: 0x80 - command failed
     Global error code: 0x9B - HE: sled position not found
     Robotic movement error: 0x3B - unable to locate magazine slot positions
     Current command: 0x14 - scan with range
     Task originator: 0x02 - CDB interpreter task
     Extender library specifier: 0x00 - master library
     Source element type.: 0x04 - tape drive
     Element number: 0x01, 1

Re: Libctrl task Error - HE: sled position not found

Anitha1 — Thu, 15 Mar 2018 06:07:01 GMT

Hi,

The best means is to use the user guide and verify
http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c04006690-4.pdf

1. Power down the MSL.
2. Reseat the power supplies and drives.
3. Open magazines and inspect that all tapes are in their slots if any stuck in picker arm, remove and place it in mail slot.
4. Power it up and check.
Else get a case raised, get latest logs and start troubleshooting. If firmware was upgraded find out what was original code and then the version it was updated to.

If it helps please notify us.

Regards,
Anitha S
I am a HPE employee

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topic Libctrl task Error - HE: sled position not found in StoreEver Tape Storage

Libctrl task Error - HE: sled position not found

Re: Libctrl task Error - HE: sled position not found