topic Re: MSL 2014 not appearing in Windows server 2016 device manager in StoreEver Tape Storage

MSL 2014 not appearing in Windows server 2016 device manager

david_pol — Thu, 12 Dec 2019 15:18:33 GMT

Hi,

We attached a MSL 2024 with an LTO 4 drive to a Dell server using fiber. It is direct attached. It is not appearing in Windows server 2016 device manager. In the Qlogic gui it shows connectivity. No unkown deive in the device manger.

Any ideas,

Thanks.

Re: MSL 2024 not appearing in Windows server 2016 device manager

Torsten. — Thu, 12 Dec 2019 15:35:28 GMT

What is the setting of the library mode (random/sequential/...)?

Re: MSL 2014 not appearing in Windows server 2016 device manager

Barry_Reider — Wed, 08 Jan 2020 16:10:18 GMT

@david_pol, Have you had more luck with this? If the devices are showing up in the Qlogic GUI, I would say the FC interface is working. Does Windows show the Qlogic driver installed?

-Barry

Re: MSL 2014 not appearing in Windows server 2016 device manager

david_pol — Thu, 09 Jan 2020 05:30:47 GMT

No, it still does no show up I the device manager in windows.

Dave Pollock

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Re: MSL 2024 not appearing in Windows server 2016 device manager

Torsten. — Wed, 08 Jan 2020 18:26:16 GMT

Set the FC port type to "loop" in the library configuration.

Re: MSL 2024 not appearing in Windows server 2016 device manager

Barry_Reider — Wed, 08 Jan 2020 20:09:04 GMT

@david_pol, Sorry to hear it's not working still. Some older HBA's require the device to be set to loop as @Torsten. mentioned. I didn't suspect this was an issue as you said the Qlogic GUI saw the devices, which would indicate the connectivity between the HBA and tape/library appears to be working ok. When you say Qlogic GUI, are you talking about the Qlogic BIOS, or a windows based utility? Does the Windows Device Manager show the Qlogic HBA? If no driver is loaded for the HBA, the OS will not see any devices connected to it. If device manager does see the Qlogic HBA, what driver version is being reported?

-Barry

Re: MSL 2024 not appearing in Windows server 2016 device manager

Barry_Reider — Tue, 14 Jan 2020 19:24:14 GMT

@david_pol, Take a look at this similar thread about an MSL 4048 directly attached to a Qlogic HBA:

https://community.hpe.com/t5/StoreEver-Tape-Storage/MSL4048-Negotiating-Link/td-p/7075328#.Xh4UYshKhaQ

Curtis's comment is correct, the user guides have been updated (on the newer libraries) to reflect these changes when directly connecting the library/drive to an FC HBA - try setting the ports on the drives to Fabric mode instead of loop mode.

-Barry